Service and Technical Support Representative
2 weeks ago
About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.About Your WorkplaceOur Professional Service Department is a dynamic, customer-centric team dedicated to delivering exceptional service experiences for Miele’s professional clients. We specialize in supporting medical, laboratory, and professional laundry disinfection equipment, ensuring uncompromising standards of reliability and performance. Driven by a commitment to excellence, we play a pivotal role in upholding Miele’s reputation by providing innovative solutions and building strong, lasting relationships with our customers and service partners.Your ResponsibilitiesTake responsibility for all service-related activities, including overseeing service call processes, scheduling service calls, documenting closure of service calls, overseeing independent service providers, confirming installation site preparation and other related duties as assigned.Make outbound calls to customers for the purpose of:Promoting the sales of Preventative Maintenance and Extended Warranty agreements Service contracts and maintenance plans including reaching out to business partners, quoting, and finalizing salesFinalizing installation plans and site readinessImproving the number of responses to field service surveys from both Miele and Service Provider techniciansSupport service contract sales, including reaching out to business partners, quoting, and finalizing salesAbility to manage ‘special projects’ while maintaining regular responsibilitiesAdherence to Miele’s core principles, professional appearance and conduct standards.What we are looking for2+ years of customer service experience2+ years of call center experience2+ years of service call planning experienceExperience using CRM systems is an assetASW/SAP experience preferredGood computer skills with knowledge of Microsoft Office 365 (Excel)Ability to read, write and comprehend instructions, correspondence, and memos in English/FrenchAbility to read and interpret documents such as safety rules, operation and maintenance manuals in English/FrenchAbility to apply concepts of basic mathExcellent customer service and communication skillsAbility to manage difficult customer situationsAbility to multi-taskAbility to work independentlySelf-motivated and dependable.The salary range for this position is $58,000 to $65,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.Our BenefitsPersonal development and career opportunities – grow with us100% Company Paid Benefit PlanLife Insurance, Disability and a Health Spending AccountDPSP’s – Company contributes 6% of salary – no employee matching required Employee discounts on a wide range of premium products and servicesGreat working conditions and other incentives to attract and retain great talent like you.
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Technical Service Representative/production
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Service and Technical Coordinator
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Vaughan, Canada Miele Australia Pty Full timeService and Technical Coordinator page is loaded## Service and Technical Coordinatorremote type: Hybridlocations: Vaughantime type: Full timeposted on: Posted Todayjob requisition id: R1470**About Miele** service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for...
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Inside Sales Support Representative
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Service and Technical Coordinator
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Vaughan, Canada Miele AG Full timeService and Technical Coordinator page is loaded## Service and Technical Coordinatorremote type: Hybridlocations: Vaughantime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: R1470**Über Miele** Mach deinen Anspruch zu deiner Herausforderung - ob in Gütersloh, Melbourne oder Singapur. Werde einer von 23.000 Mitarbeitenden...
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