Clinical Support

1 week ago

Dartmouth, Canada The Pelvic Health Clinic by Erika Burger Physiotherapy Full time

**We are seeking a Clinical Support / Administrative Assistant t**eam member to join our growing practice at The Pelvic Health Clinic The Pelvic Health Clinic by Erika Burger Physiotherapy is a holistic clinic with a specialized focus on pelvic health rehabilitation. Our multidisciplinary team includes pelvic health physiotherapists, orthopedic physiotherapists, chiropractors, and counselling therapists. We are looking for a reliable, detail-oriented, and kind-hearted person - with **great customer service skills**:

- to support the smooth daily operations of our clinic.

**Position Summary**:
As the successful Clinical Support / Administrative Assistant you will support the administrative and operational needs of the clinic, working closely with our front desk team. While you will not be the primary administrator, you will assist with client scheduling, payments, and rescheduling, along with hands-on tasks that help keep our clinic running smoothly. These include laundry, cleaning, restocking supplies, and closing procedures.

This position requires excellent **multi-tasking skills** — balancing client support, admin duties, and clinic upkeep — all while maintaining a welcoming, professional, and compassionate presence.

**Hours**:
Monday - Thursday 3:00-7:00 pm & Friday 3:00-6:00 pm

**Responsibilities**:

- Assisting with incoming calls, scheduling, and payments as needed
- Supporting our admin team with rescheduling, booking, and ensuring that therapists have full schedules
- Greeting and checking in clients when covering the desk
- Managing laundry (washing, folding, organizing linens)
- Light cleaning duties, including wiping down sinks, cleaning washrooms, vacuuming, emptying garbage, and tidying clinic spaces
- Restocking treatment rooms and ensuring supplies are maintained
- Managing daily closing procedures
- Processing direct billing for insurance (e.g., Blue Cross) with support from lead admin
- Coordinating small operational tasks as needed (e.g., assisting with repair/maintenance workers on site)

**Qualifications**:

- Minimum High School Diploma or G.E.D. required
- Previous administrative or customer service experience in a healthcare or wellness setting is an asset
- Strong multi-tasking, organizational, and communication skills
- Comfortable with computers, including Windows, Word, and Google Workspace
- Ability to manage competing demands while maintaining professionalism
- Reliable, detail-oriented, and comfortable working independently at times
- Willingness to assist with hands-on operational tasks (laundry, cleaning, restocking)
- The ability to maintain confidentiality is essential

Pay: $20.50-$22.50 per hour

Expected hours: 20 per week

Work Location: In person

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