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2 weeks ago
**Project Coordinator - Summer Job**
Job Title
- Project Coordinator - Social Impact Project- Job Status8-week Summer Contract (Full-time 40hrs/week)
The Project Coordinator is responsible for auditing and evaluating a variety of programs at Nisa Foundation including the Mental Health services, Childcare Services, Casework Services and Remote Casework Services. The Program Coordinator will work closely with program staff, volunteers, and stakeholders to ensure that programs run smoothly and effectively. Ultimately the Program Coordinator will develop an auditing system and support the implementation of yearly audits.- Develop and implement program evaluation plan and outline methods to assess program strengths and identify areas for improvement as well as program risks
- Tasks will involve suggesting ideas based on client/user feedback, working with managers and other teams to shape those ideas and execute
- Create and track metrics to quantify the customer experience
- Organize and analyze customer data to improve the current experience and predict future needs.
- Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
- Help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
- Communicate with program staff, volunteers, and stakeholders to ensure that all necessary information and resources are available
- Collect and analyze data related to program effectiveness
- Manage program evaluation and assessment efforts
- Perform other program-related tasks as needed
**Requirements**:
- Bachelor's degree in a related field such as education, non-profit management, or social work
- 2-3 years of experience in program coordination or a related field
- Strong organizational and project management skills
- Excellent communication and customer service skills
- Proficiency in Microsoft Office and program management software
- Ability to work well under pressure and handle multiple tasks concurrently
- Flexibility to work evenings and weekends as needed
**COMPETENCIES**
- Exceptional interpersonal and communication skills
- Strong organizational skills
- Excellent problem-solving skills
- Research and evaluation skills
**QUALIFICATIONS**
- Knowledge of community services, resources, policies, programs, and issues/barriers affecting underserved communities
**This position is under the Canada Summer Jobs program, to be eligible, applicants must**:
- Be between 15 and 30 years of age at the start of the employment
- Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the _Immigration and Refugee Protection Act_ for the duration of the employment**; and,
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations
- As per section 13.1(a) of the Articles of Agreement, youth hired for a Canada Summer Jobs-funded job cannot displace or replace existing employees or volunteers, employees that have been laid-off and are awaiting recall, employees absent due to an industrial dispute, employees on vacation, or employees on maternity or parental leave.
- Nisa Foundation is an equal opportunity employer and is committed to complying with both the _Ontario Human Rights Code_ and the _AODA_._
