IT Support Analyst

**About the Role**:
**Grade Level (for internal use)**: 09
**What you will do**:
With your excellent communication and interpersonal skills, you'll build rapport with our team members and provide them with the guidance and assistance they need to navigate their computing challenges effectively. Your attention to detail and commitment to excellence will be evident as you assist system administrators with various tasks, including account creation, system monitoring, and processing trouble tickets. We believe in continuous learning and growth. That's why we offer ample training opportunities to help you stay ahead of the curve and expand your skills further. Join us in providing exceptional support to our team and contributing to our success every day.
**A Successful IT Support Analyst Will**:
Installation, maintenance, and repair of desktop/laptop computing systems.
Support and administration of Windows, Mac OSX, and Linux systems.
Diagnose, troubleshoot, and repair computing related issues. Escalate to senior team members when appropriate.
Support for all corporate productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat),
Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.
Assist system administrators with basic support and administrative tasks including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support.
Prepare equipment for procurement, deployment and asset inventory.
Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.
Assist users and manage VPN access for remote system access.
Utilize Remedyforce helpdesk ticket system to manage tasks, requests, incidents, problems and approvals.
Take full advantage of training opportunities provided.
**Who you are**:
1+ years of experience providing desktop support in a mixed PC and Mac environment
Commitment to providing superior customer service
Possesses excellent communication and interpersonal skills
Detail-oriented nature and good follow-up necessary.
Demonstrated skill in configuring and troubleshooting printers
Expert knowledge of Microsoft Office
Experience with networking hardware and basic networking concepts
**About automotiveMastermind**:
**Who we are**:
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
**What we do**:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind