Support Analyst

1 week ago

London, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Opportunity

The Support Analyst will report to the Manager of End User Support and the role is hybrid with some onsite work required in the local KPMG London, Ontario office.

What you will do:

- Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.
- Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.
- Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.
- Provide device and app support for various types of mobile devices - both iOS and Android.
- Provide support for audio-visual setups, system hardware, connectivity issues in meeting rooms, and telecom issues.
- Provide technology training to new hires (one-on-one or group sessions), either in-person or virtually through online sessions.
- Assist with asset management and inventory tracking as required.
- Actively participate on various local and national IT projects/virtual teams as required.
- Participate in the after-hours on call program.

What you bring to this role:

- Previous deskside support, virtual support and/or help desk experience a requirement.
- Strong knowledge of Microsoft 365, Teams and Windows 10
- Mobile device knowledge and experience - iOS and Android.
- Thorough understanding of networks, file servers and wireless technology; previous exposure to the Windows networking environment.
- Proficient knowledge of computer hardware - PC’s, printers, peripherals, laptop imaging, etc.
- Excellent interpersonal and communication skills
- Strong troubleshooting/problem solving skills and analytical ability.
- Solid organizational skills; ability to prioritize, multi-task and work in a busy, fast paced environment.
- Desire to learn and expand knowledge of the firm and the technology environment in use; develop an understanding of the business requirements of the firm.
- Flexibility to work shifts within the 8:00am-7:00pm EST
- Flexibility to work on weekends and statutory holidays when required.

**Keys to your success**

KPMG individuals
**Deliver Impact | Seek Growth | Inspire Trust **and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

**Providing you with the support you need to be at your best**

For more information about KPMG in Canada’s Benefits and well-being, click here.

Our Values, The KPMG Way:
**Integrity**, we do what is right |
**Excellence**, we never stop learning and improving |
**Courage**, we think and act boldly |
**Together**, we respect each other and draw strength from our differences |
**For Better**, we do what matters

  • Support Analyst

    2 weeks ago

    London, Ontario, Canada London Health Sciences Centre Full time $74,727 - $93,220 per year

    Posting PeriodOpen: November 20, 2025Deadline: November 26, 2025Non-UnionReason for Posting: Existing VacancyDepartment NameClinical SolutionsThe Support Analyst plays a crucial role in ensuring the efficient operation of our essential software applications, working closely under the guidance of their Business Systems Analyst (BSA). As the primary point of...

  • Decision Support Analyst

    2 weeks ago

    London, Canada London Health Sciences Centre Full time

    **Posting Period**: - Open: August 6, 2025 Deadline: August 19, 2025 Non-Union **Department Name**: **Decision Support** The Decision Support Analyst performs data analysis, writes queries, and creates and distributes reports to clients within the organization and external stakeholders. They provide ongoing data support to various clients throughout the...

  • Board Certified Behavior Analyst

    2 weeks ago

    London, Canada Anchor Rehabilitation Support Services, Inc. Full time

    Anchor Specialized Support Services is seeking a Board Certified Behaviour Analyst (BCBA), with 3 or more years of experience working with neurodiverse youth and adults with autism spectrum disorder and/or developmental disabilities, high risk behaviour, dual diagnosis and mental health needs. Anchor Specialized Support Services provides quality Applied...

  • Board Certified Behavior Analyst

    2 weeks ago

    London, Canada Anchor Rehabilitation Support Services, Inc. Full time

    Anchor Specialized Support Services is seeking a Board Certified Behaviour Analyst (BCBA), with 3 or more years of experience working with neurodiverse youth and adults with autism spectrum disorder and/or developmental disabilities, high risk behaviour, dual diagnosis and mental health needs. Anchor Specialized Support Services provides quality Applied...

  • Accounting Support Analyst

    2 weeks ago

    London, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Client Support Analyst

    1 week ago

    London, Canada Altus Group Full time

    Job Category: Client Services Opportunity Awaits at Altus Group! Altus Analytics The opportunity Where are you now? You are an analyst within CRE. You love the industry, but you want to make the move to technology. Or, you might be a recent grad with some experience in software installation and configuration. What can your career path look...

  • Support Analyst

    1 week ago

    London, Canada KPMG-Canada Full time

    **Overview** At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity The Support Analyst will report to the Manager of End User Support and the role is hybrid with some onsite work required in the local KPMG London,...

  • Accounting Application Support Analyst

    2 weeks ago

    London, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Accounting Support Analyst

    2 weeks ago

    London, Canada Groupe Compass Quebec ltée. Full time

    What’s in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies. The opportunities with us are endless. As the world’s largest food and support services company, we...

  • Accounting Application Support Analyst

    3 days ago

    London, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...