Warranty Service Advisor

**Warranty Service Advisor**

Do you strive to be amongst the best? Are you a problem solver who enjoys getting to the bottom of difficult situations? Are you a collaborative team-player who considers trust and respect important in building real partnerships? If so, we’re looking for you

This position will be part of the Due North(Previously known as Minus Forty QBD Corp). Our organization is the leading manufacturers of quality refrigerated and frozen food & beverage merchandisers. Our customers find the convenience, and reliability of our innovative merchandisers and business products across North America a key contributor to their business’ success. Our team of focused and friendly professionals at our two locations in Brampton and Georgetown, Canada are always happy to serve our customers, who we have been serving for over 30 years.

**Your Opportunity**

In this role, the Warranty Service Advisor will support our customers by using telephone troubleshooting techniques, dispatching field service technicians, and shipping replacement parts to satisfy their concerns with the operation of the products we manufacture.

**What you will do**
- Answer customer inquiries regarding our product's operation to resolve problems
- Collect payments for orders, record transactions, and send items such as cheques or money orders for further processing
- Communicate and negotiate internally and externally using appropriate methods to develop profitable and sustainable business relationships
- Compute total charges for merchandise or services and shipping charges
- Confer and correspond with internal staff or suppliers to resolve problems, such as damages, shortages, and nonconformance to specifications
- Constantly look for opportunities to improve our processes and procedures, and enhance our communications and the quality of our products, customer service and out life at work, including ways to eliminate processes that offer little to no value
- Contact repair company representatives to make arrangements and to issue instructions for field service repairs and delivery of parts
- Follow up t verify equipment problems are resolved according to our customer's requirements
- Keep records on warranty issues

**What you have to offer**
- Completion of Secondary School. Completion of some college or other post-secondary programs is beneficial
- Minimum two years’ experience in servicing or manufacturing of refrigeration or similar equipment
- Effective and high-quality customer service and relationship management skills
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
- Effective verbal and written skills - must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders

**What we have to offer**
- Competitive total compensation package
- Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career
- We favour internal promotions as we recognize our staff’s potential
- We reinvest in the operation, continually investing in new technology, updating the infrastructure and creating more roles for more people.

**How to apply**
- Individuals interested in this position can forward their resume and cover letter directly through the Indeed posting link.
- No agency inquiries please.

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

COVID-19 considerations:
To keep our team as safe as possible we have implemented physical distancing in all departments, masks are worn at all times indoors, increase in cleaning and sanitation measures, hand sanitizer readily available, and electronic screening is done daily.

Ability to commute/relocate:

- Georgetown, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Manufacturing: 2 years (required)
- Customer Service: 2 years (required)

Work Location: One location