Patient Experience Lead

1 day ago

Sherwood Park, Canada The Bridge - Sports Therapy & Training Full time

**The Bridge Sports Therapy and Training is seeking a full time Patient Experience Lead with a commitment to personal development for our The Bridge in Millennium Place clinic location. We are looking for someone to join our cutting edge and progressive health care team.**

You will work with an interdisciplinary team of Physiotherapists, Massage Therapists, Strength and Conditioning Coaches, Kinesiologists, and Trainers in an upbeat, and modern clinic. We are looking for an individual who has excellent management and collaborative skills, to ensure smooth clinic operation. Our clinic environment is lively and strives to bring a very high standard of care to the Sherwood Park and surrounding area.

**Our clinic is committed to and focused towards**:

- Active individuals and athlete-focused treatment and rehabilitation
- 1 to 1 sessions; rehab process integrated with strength and conditioning principles
- Using skills of movement and exercise focused treatment
- Being a patient referral driven clinic
- Close coordination with Physiotherapists, Chiropractors, Massage Therapists, and Strength

and Conditioning coaches to facilitate return to sport/activity
- Insurance files such as motor vehicle accidents, WCB, and 3rd party insurance providers with an active based rehab approach for these populations

**The Patient Experience Lead who joins us can expect to**:

- Be responsible for the day to day operations of the clinic.
- Ensure all patients receive the best quality service from all staff members.
- Manage and schedule our patient experience team and health care staff.
- Manage and monitor the completion of insurance/billing related tasks.
- Oversee the clinics billing, accounts payable, and accounts receivable.
- Mentor all administrative team members and provide feedback and coaching for

growth.
- Collaborate with Practice Directors on projects and clinic operations.
- Ensure the cleanliness standard is upheld in the clinic by assigning specific duties to the

patient experience team.
- Attend to daily maintenance issues.
- Ensure that inventory is up to date and accurate.
- Complete orders for clinic supplies.

Requirements to Apply:

- Clinical office administration experience is an asset
- Graduate of a Health Sciences related program is an asset

**Salary**: From $18.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events
- Extended health care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person

  • Patient Experience Representative

    5 days ago

    Sherwood Park, Canada The Bridge - Sports Therapy & Training Full time

    _Patient Experience Representative _ **The Patient Experience Representative (PER) is an integral role in our clinics that helps each location in its’ day-to-day activities. It is a full-time or part-time role that is a mix of administrative duties, therapist support and, most importantly, crafting exceptional patient experiences.** As a PER, you are an...

  • New Patient Coordinator

    1 week ago

    Sherwood Park, Canada True Balance Medical Spa Full time

    **Job description** True Balance Medical Spa is in search of a dedicated, results-driven _Patient Care Coordinator_ to join our Bioidentical Hormone Replacement Therapy department on a full-time basis. **Please note the hours / shifts that are required with this position: 9am-5pm or 11am-7pm on weekdays, 10am-4pm on weekends.** As part of our team, you...

  • New Patient Coordinator

    2 weeks ago

    Sherwood Park, Canada True Balance Medical Spa Full time

    **Job description** True Balance Medical Spa is in search of a dedicated, results-driven _Patient Care Coordinator_ to join our Bioidentical Hormone Replacement Therapy department on a full-time basis. As part of our team, you will gain invaluable hands-on experience collaborating with our seasoned BHRT professionals and esteemed physicians, including Dr....

  • Patient Services Specialist

    1 week ago

    Sherwood Park, Canada FYidoctors Full time

    If you are committed to helping your patients look and feel their best and are looking for your next role, we'd love to hear from you. Come and join us at our Sherwood Park clinic as our newest **Patient Services Specialist** and help us make an impact on the lives of our patients every day. **Why You Should Join Us**: We at FYidoctors put our patient's...

  • New Patient Coordinator

    1 week ago

    Sherwood Park, Canada True Balance Medical Spa Full time

    **Job description** True Balance Medical Spa is in search of a dedicated, results-driven _Patient Care Coordinator_ to join our Bioidentical Hormone Replacement Therapy department on a full-time basis. As part of our team, you will gain invaluable hands-on experience collaborating with our seasoned BHRT professionals and esteemed physicians, including Dr....

  • Patient Care Coordinator

    2 weeks ago

    Sherwood Park, Canada Advanced Respiratory Care Network Full time

    Advanced Respiratory Care Network requires a Receptionist/Patient Care Coordinator for our Spruce Grove clinic to start as soon as possible. We are seeking a friendly, reliable individual with strong organizational and prioritizing skills for multi-task work in our busy respiratory clinic. Full time, (Monday - Friday) no evenings or weekends...

  • Customer Experience Team Lead

    2 weeks ago

    Sherwood Park, Canada BIS Safety Software Full time

    BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a full-time **Customer Experience Team Lead** to join our team. This role is ideal for a passionate leader who thrives in dynamic environments and is dedicated to elevating customer service and team performance. Founded in...

  • Patient Coordinator

    2 weeks ago

    Sherwood Park, Canada True Balance Medical Spa Full time

    **About the Role**: - Answering client questions and accurately educating them on the details about the treatments and services - Offering an exceptional customer experience to our clients at all stages of their treatment journey (inquiry, appointment reminders, follow-ups, etc) - Strategically scheduling appointments, filing and other administrative...

  • Lead Veterinary Assistant

    2 weeks ago

    Sherwood Park, Canada Park Veterinary Centre Full time

    Park Veterinary Centre is seeking a full-time experienced Lead Veterinary Assistant to join our leadership team! - At least 1 year minimum of experience as Veterinary Tech Assistant in a clinic, more is an asset - Experience and interest in exotics - Passion for client and patient care - Solid communication skills, both when dealing with clients and...

  • Patient Services Specialist

    1 week ago

    Sherwood Park, AB, Canada FYidoctors Full time

    Our FYidoctors - Sherwood Park clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist. This position is a part-time role working 20-29 hours per week. Our clinic is open Monday to Saturday. You will play a critical role within FYidoctors by delivering world-class...