Business Relationship Manager

**Marketing Statement**:
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion

**Responsibilities**:
PRIMARY PURPOSE

Performs a central strategic business solutions role, providing a key interface between Business Technology Services (BTS) and the business units. Works collaboratively with senior leadership in establishing a vision for, and planning deployment of new and updated technology, to promote and enable business goals within BTS and to ensure an appropriate level of service is provided. Participates in developing product roadmaps, establishing utilization synergies across technology platforms, and understanding business data and information requirements for the enterprise. Acts as an agent for change and advancement, selling concepts and ideas to multiple stakeholders.

KEY ACCOUNTABILITIES

Markets business and technical services and solutions to fulfill the business needs of our customers, to meet the strategic goals and objectives of TransLink. Collaborates with business units to establish a vision, assess systems and processes, identify problems, inefficiencies and emerging needs, and assists in developing functional requirements for business solutions. Manages customer expectations, as aligned to BTS work plans and customer business plans.

Performs a central strategic business solutions role, considering interdependencies and interactions between various business units. Does this with a view to continuously improve and potentially realign functions so as to increase/improve responsiveness, reduce insularity, and strengthen communications between BTS and its customers. Ensures that systems capabilities and business processes are fully leveraged to maximize efficiency, reduce cost, and effectively utilize resources.

Determines pros and cons of various options and recommends viable business solutions, translating technical jargon in order to bridge the gap between BTS and its customers with varying levels of technical comprehension. Oversees and manages customer-related financials within the BTS budget with moderate risk, impact & sensitivity.

Establishes respectful, productive working relationships with a variety of individuals from diverse professional backgrounds. Acts as primary liaison between the business unit sponsor and the BTS division. Follows through to ensure that implemented systems solve the identified business problem. Manages conflicts as they arise with the goal of advancing towards a common vision.

Works with vendors and service providers for required products and services. Maintains professional alliances with external vendors, agencies and other organizations to share, research, evaluate and remain current with relevant practices and trends. Defines BTS products and services in consultation with management and customers.

Designs, develops, and participates in negotiations of service agreements and operational support models with customers to meet their needs.

Leads cross functional teams in the development of business cases and the approval of projects for business technology solutions that support business strategies and plans. Liaises with business units to develop business cases in support of recommended solutions and follows through on development and delivery of reports and presentations to gain endorsement.

Manages reporting staff, including selection, development, coaching, managing performance, and all other people management practices.

**Qualifications**:
EDUCATION AND EXPERIENCE:
Completion of an undergraduate degree in a relevant discipline such as Business Administration, Management, Computer Science, or a related field of study plus seven (7) years of relevant technical/business experience, including 2 years of account/relationship management experience and a proven track record of success providing customer service and delivering projects/programs in a large, complex, multi-disciplinary organization.

OTHER REQUIREMENTS:
Advanced knowledge of the theories, concepts, principles and practices of business process, account, product and portfolio management.

Solid and holistic understandin