Coordinator, Employment Services

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.

We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential

**SUMMARY**:
The ES Coordinator is required to support and supervise the ES team with daily operations pertaining to all Employment Service components, including all key principles that guide the service delivery model. The ES Coordinator will work with all team members to plan, implement, and evaluate service strategies and organizational operating/business plans, to achieve the target of overall employment service quality as per the Funder Agreement. The incumbent will also ensure professional operation and availability of all resources, information and tools necessary for the successful delivery of the full spectrum of ES services.

**DUTIES & RESPONSIBILITIES**:
**Operational**:

- Coordinate, schedule and support all ES program activities in accordance with the ES guidelines/performance management standards including participant intake, workshops/information sessions and participant placement
- Monitor quality and consistency of participant and employer file/record management; EOIS CaMS, CaseFLO, and internal parallel data management system (CETRA)
- Ensure all monthly and annual ES contract expectations and program targets are achieved; Program Starts, KPIs, Client Served/Job Starts, Retention outcomes/PBF targets

**Staff Management**:

- In consultation with the Senior Manager of Employment Services, recruit, interview and hire ES staff as necessary
- Ensure timely completion of organization, site and program orientation/training for all new ES staff
- Provide direct formal and informal coaching/supervision/performance management for all staff at ES service delivery sites, including Administrative Assistant, Career Specialists 1& 2 and Employer Liaisons
- Conduct annual performance reviews with staff and provide recommendations for professional development
- Complete data entry of payroll information on a bi-monthly basis
- Manage vacation schedules, including sick and time off requests and ensure staffing gaps are monitored and filled
- Facilitate team meetings and arrange for development sessions that offer training, with the intent to expand employee goals in supporting clients
- Follow the disciplinary process as and when necessary in accordance with Achev policies and procedures, including creating work/training and Performance Improvement Plans
- Perform monthly one/one coaching sessions to team members

**Financial Administration**:

- Work with the Senior Manager/Director to establish budgets and manage site cash flows in accordance with organizational and ES guidelines
- Monitor, manage and track expenditure of participant brokered incentives and client supports in accordance with quarterly budget allocations.

**Program Reporting**:

- Prompt and accurate completion and submission of quarterly service delivery progress reporting (Quarterly Status Adjustment Reports)
- Prepare monthly Core Measure and Financial Performance Reports for submission to Senior Manager of Employment Services
- Ensure consistent communication with Senior Manager of Employment Services with regards to ES program performance on a weekly basis

**Outreach/Service Coordination**:

- Establish new and maintain existing professional collaborative relationships with key community stakeholders and youth networks with an eye to improving ES program awareness and service coordination efforts
- Represent Achev Employment Services Centres; promote ES services to clients, employers, community organizations and networks in a professional manner
- Prepare and implement annual Outreach and Marketing plan to ensure consistent program visibility and relationship development within the community
- Support innovation and planning ideas to support organizational vision and community needs
- Coordinate events that support marketing of services to the community, i.e. Client Appreciation, Employer Events

**Program Evaluation**:

- Ensure consistent and thorough review of all CETRA and CaseFLO/Power BI data reports to analyze site performance and implement timely remedial strategies to enhance the overall ES client/employer experience
- Ensure consistent collection and review of participant and employer feedback
- Utilize participant/employer feed