Technical Writer

**Team**: Product Management & Alliances

**City**: Toronto

**Country**: Canada
- Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

**The Role**

Are you a naturally curious Technical Writer looking for your next engaging role? Are you motivated by going the extra mile to ensure users can complete their tasks effectively by reading your content? Can you craft new content and update existing content while maintaining a consistent style and tone?
- Veeva Safety is looking for a Technical Writer who takes pride and ownership in their high-quality writing, champions advocating for users, and wants to be an active contributor to a great team.

**What You'll Do**
- Own the docs for your content areas for new features for monthly releases, including learning, researching, testing, and tracking the progress of each feature to understand what readers (both users and Admins) need to know to complete their tasks
- Become an expert in Veeva Safety, including keeping up to date with new features documented by other writers by contributing to peer reviews
- Commit to continuous improvement and be a contributor to ways we can improve our content and processes
- Contribute to the consistent voice of our Help by reviewing existing content and maintaining a similar style
- Collaborate closely with Product Managers, Developers, and QA to ensure your content is correct, complete, clear, and consistent

**Requirements**:

- 3+ years of technical writing experience
- Post-graduate degree or certificate in technical communications or equivalent experience
- Excellent communication skills (written and verbal) and research skills
- Ability to manage your time effectively when faced with competing priorities
- Ability to work independently and ask for help when you need it
- Technical aptitude and willingness to expand technical skills
- Ability to ask effective questions
- Based in Eastern time zone

**Nice to Have**
- Experience working in an agile software development environment
- Experience writing for regulated industries with a focus on pharmacovigilance as an asset
- Familiarity with Markdown, Jekyll, Gitlab, and Jira

**Perks & Benefits**
- Medical, dental, vision, and basic life insurance
- PTO and company-paid holidays
- Retirement programs
- 1% charitable giving program

**Compensation**
- Base pay: $60,000 - $110,000 CAD
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
- #LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such