Customer Service Representative

2 weeks ago

Chilliwack, Canada IMW INDUSTRIES LTD (DBA CLEAN ENERGY COMPRESSION) Full time

**Position Overview**: The Customer Support Representative works with domestic and international customers/representatives to generate aftermarket parts, service sales and support in an efficient and professional manner.

**Duties and Responsibilities**:

- Responsible for acting as a liaison between customers and IMW.
- Assists with complaints, orders, errors, account questions and other queries.
- Develop sales and service opportunities; recommend potential products or services to management.
- Build sustainable relationships of trust through open and interactive communication. Supply services in an efficient, professional, and courteous manner.
- Work with the Aftermarket team to ensure proper customer service is being delivered.
- Follow communication procedures, guidelines, and policies.
- Communicate on time on all inquiries, schedules and shipments including forwarding tracking numbers and following up.
- Participate in the development and refinement of aftermarket processes, functions, and services. This includes analyzing key performance indicators or other measure, tracking transactions and trends.
- Understand shipping requirements for each specific market including document requirements, importation rules, duty structures and other shipping logistics.
- Keep records of customer interactions, process customer accounts and file documents.
- Assist with pricing structures, market feed and market specific pricing information.
- Know and understand workplace health and safety rights and responsibilities, always follow safe work procedures and act safely.
- Other duties as required.

**Education and Experience**:

- High School Diploma.
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Familiar with ERP Systems and practices.
- Customer orientation and ability to adapt/respond to different types of people.
- Excellent communication and presentation skills.
- Ability to prioritize and manage time effectively.
- Minimum 2 years of experience or equivalent combination of education and experience.

**Skills and other Qualifications**:

- Proficient in Microsoft Office (Word, Excel and Outlook).
- Experience with an Enterprise Resource System such as Microsoft Dynamics or SAP is an asset.
- Ability to learn new programs as required.
- Fluent in English with good interpersonal skills.

**Job Types**: Full-time, Fixed term contract

**Salary**: $18.00-$22.00 per hour

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Chilliwack, BC V2R 5M3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- CSR: 2 years (preferred)

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