Clk 12r

Posting Title - CLK 12R - Customer Service Representative - Position Classification - Clerk R12 - Union - GEU - Work Options - On-Site - Location - Chilliwack, BC V4Z 1A7 CA (Primary) - Salary Range - $54,387.32 - $61,395.95 annually - Close Date - 4/24/2025 - Job Type - Regular Full Time - Temporary End Date - Ministry/Organization - BC Public Service -> Citizens' Services - Ministry Branch / Division - In-Person Services/Service BC - Job Summary **The Team** You'll be joining the In-Person Services Team -Chilliwack as a Customer Service Representative at an established Service Delivery office. This role is part of a dynamic and diverse team that values inclusivity and collaboration. In this public-facing position, you'll work closely with a variety of colleagues who are dedicated to providing exceptional service to the community. We are committed to fostering a workplace where everyone feels valued and supported, and we encourage applicants from all backgrounds to apply. **The Role** **Qualifications**: **Education and Experience Requirements** - Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.). - Experience providing inclusive customer service to a diverse clientele. - Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions. **Preference may be given to applicants with one (1) or more of the following**: - Additional years of experience in any of the above requirements and/or preferences. - Experience with conflict resolution and de-escalating emotionally charged situations. - Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns. - Experience maintaining administrative files and record keeping. - Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures. - Customer service training and/or certification. - Experience handling financial transactions from the general public (e.g.: payment processing, cash handling). **WILLINGNESS STATEMENT** - Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.). **About this Position**: The position headquarters will be Chilliwack This position has full time on-site requirements. An eligibility list may be established to fill both current and/or future permanent vacancies. A Criminal Record Check (CRC) will be required. Employees of the BC Public Service must be located in BC at the time of employment. **Chilliwack**is more than just a place on the map—it’s a destination where nature’s beauty and community spirit come together in perfect harmony. Nestled in the eastern Fraser Valley, Chilliwack offers a landscape shaped by majestic mountains, fertile farmland, and mighty lakes and rivers. Our community is rooted in a deep respect for the land, guided by the traditions and wisdom of the Stó:lō people, who have lived in harmony with this region since time immemorial. This connection to the rivers, forests, and valleys shapes not only our environment but our way of life. From outdoor adventures like hiking, fishing, and paddling to local farms offering the freshest bounty of the Fraser Valley, Chilliwack has something for everyone. We are a city where pathways less traveled lead to extraordinary discoveries—a place where moments of peace and adventure meet, and where the beauty of the landscape nourishes both body and soul. **Working for the BC Public Service**: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. **How to Apply**: **Cover Letter: NO -**Please do not submit a cover letter as it will not be reviewed. **Resume: YES -** Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Your resume may not be used for initial shortlisting purposes. **Questionnaire: YES -**You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. - Job Category - Administrative Services