Business Analyst

1 day ago

Montréal, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

A successful Business Analyst must be able to appropriately manage problem resolution providing a clear explanation as to issue and the path to resolution; and should have strong technology, communication, and problem-solving skills.

**Responsibilities**:

- Collect and synthesize client needs for the implementation of our integrated solution Ariel EAS, mainly the pensioner payroll;
- Document business and operational needs in the context of implementation with workflow automation;
- Analyze and understand business processes, while linking them to the information used in the various pension plan management systems (e.g. payroll system, pension plan calculations, financial transactions, document management, telephony);
- Participate in the creation and review of new solutions with solution architects, functional leads, and the development team;
- Establish the scope and criteria for testing and work closely with the quality assurance team during execution;
- Participate in the creation or redesign of reports and communications supporting processes and procedures;
- Follow up with the various stakeholders regarding the changes made;

Succeeding as a Business Analyst, Implementation will require the core qualifications and skills:

- Have a degree in administration, computer science, actuarial mathematics, business analysis, or another relevant field;
- Minimum of 5 years of experience in a relevant field: pension plan management, implementation of workflow management systems, automation of administrative processes;
- Have a very good capacity of synthesis and great ease in understanding, systematizing, and popularizing technical concepts;
- Be able to understand and use current computer technologies;
- Excellent interpersonal and communication skills;
- Be available to travel

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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