Auto Express Care Claims Specialist

**Job title: Auto Express Care Claims Specialist - Level 1**

**Job location: Remote**

**Who we are**:
The Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We’re proud to be a leader within the P&C industry offering a Mutual experience rich with history, opportunity and exceptional customer service. We are committed to profitable growth, team development, ingenuity, built on strong connections in our remote first work environment. We encourage a work-life balance and we are serious about what we do.

**Our promise to you**:
Here at The Commonwell, we are all about Protecting Individuals, Together Our vision is to continue to build an environment that develops and attracts the very best by empowering everyone to foster a workplace where everyone can perform at their very best, be their authentic self and bring their whole self to work.

**The Opportunity**:
The purpose of this position is to review, analyze, evaluate, and negotiate minor to moderate claims related to auto losses including Accident Benefits administration. The incumbent is responsible for investigating these losses where necessary, as well as assigning the appropriate independent adjuster and relevant experts to assist in the effective management and resolution of the claim.

**Who you are**:

- Supports the technical development of support staff within the claims department through training and mentorship
- Active working relationship within other cross functional claims lines
- Developing working relationships within all other claims specialties as well as other functional areas within the company
- You will be highly Organized and have excellent Time Management skills
- You will demonstrate excellent Written and Verbal Communication Skills
- You are great at Problem-Solving and Critical Thinking
- You will be Adaptable and open to changing environments
- You value and encourage others to have cooperative and collaborative conversations because diverse perspectives offer more creative solutions

**How you will create an impact**:

- Accountable for claims at all transaction levels including, coverage interpretation, evaluation, reserve adjustments, payments, written and verbal communication, expert requirements and internal reporting requirements. Requires support for claims with greater complexity
- Consults as required for authority requests with respect to payments and incurred handling
- Reviews claims queries and complaints and takes action, where necessary. Receives support, where required, in managing complex queries or complaints.

**What you will bring**:

- Completion of Post-Secondary Education.
- Working towards, or completion of CIP designation, and an active pursuer of the necessary education to respond to a changing marketplace.
- Prior customer service experience.
- Great organizational skills and ability to multi-task is required.
- Thorough attention to detail is a must to ensure accuracy of claims documents, policy coverage interpretation and recognition of financial exposure.
- Ability to perform moderate mathematical calculations is required.
- Effective communication skills: verbal, non-verbal and written.
- Sound morals, ethic, and confidentiality with ability to develop trusting and effective working relationships with peers and employees.
- Ability to exercise confidentiality and empathy are required when dealing with insured’s and claimants
- Strong problem-solving skills and negotiation skills are required for this position
- Strong computer literacy, proficiency in all Microsoft Office programs and Internet navigation.

JOIN THE #Commonwell Crew We saved you a spot