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Collections Agent

3 weeks ago

Newmarket, Canada Gincor Werx Full time

**Collections Agent**

**About Us**

Gincor Werx is an industry leader in high-quality vocational vehicles including dump vehicles, snow plows and other severe service equipment including cranes and pup trailers. Gincor has been ranked as One of Canada’s Fastest Growing Companies for four consecutive years with PROFIT 500 and has grown to a team of over 500 employees. With 9 locations in Ontario, following four decades of success in Central Canada, we offer incredible opportunities for professional advancement and growth.

The Collections Specialist role is a great opportunity to grow in your career. If you are consistently driven to succeed and show passion in all work produced then join our team and be offered incredible opportunities for growth and advancement within the company.

**KEY RESPONSIBILITIES**
- Make and receive collections calls to assess and resolve early and late-stage accounts
- Assess and negotiate various solutions to different accounts
- Provide quick resolution to customers with regards to disputes, inquires, and invoice clarifications
- Ability to de-escalate customer concerns and resolve situations
- Schedule and follow up with customers to ensure that commitments are met
- Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience
- Ensure all assigned tasks are completed accurately and on time in a fast-paced environment
- Inform clients on their outstanding debts and upcoming deadlines
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
- Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries

**QUALIFICATIONS KNOWLEDGE & SKILLS**
- Minimum 1-3 years of Collections experience
- Strong computer skills including but not limited to Microsoft Excel, Word, and ERP systems
- Excellent communication skills
- Proven ability to work effectively in a fast paced and stressful environment
- Proven ability to multi-task, prioritize workload and meet deadlines
- Confidence in problem solving
- Strong analytical skills, attention to detail and ability to work independently
- Strong negotiation skills

If you are looking for a rewarding, challenging and fun career, are results driven, motivated and looking to become part of a dynamic team then Gincor Werx is looking for you

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Work Location: In person