Lead Service Coordinator

**Organization Overview**:
YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women, families and gender-diverse individuals in the capital region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs and advocacy work that transforms lives and helps build a stronger, healthier, and equitable community for all. We provide education and services to thousands every year through leadership programs, counselling, outdoor education, healing retreats and supporting people with disabilities.

**Job Summary**:
The Lead Service Coordinator will work closely with the Assistant Director, Disability Servies to administer service delivery related to ISPs, contracts, and Service Agreements.

This individual will have a person-centered approach to their work while demonstrating proficiency in skills including problem-solving, decisiveness, time management, and conflict resolution. They will be effective communicators with strong interpersonal skills, and a demonstrated understanding of professional boundaries.

**Hours of work**:
This is a full-time position working 37.5 hours per week and is community-based and involves regular travel to homes in Edmonton and/or the surrounding area. Flexibility in work hours to meet the needs of the caseload and may include evenings and weekends.

**Responsibilities**:
To oversee service delivery of the Disability Services department and provide support for the completion and implementation of Individual Service Plans, service contracts, and Service Agreements.
- Support Assistant Director, with preparation of annual department budget(s).
- Support Assistant Director, to ensure service delivery stays within its approved budgets.
- Support Assistant Director with hiring, training, supervision and evaluation of Service Coordinators and department direct service personnel.
- Provide coaching and leadership to assist Service Coordinators and direct service personnel in expanding their capabilities as required by the Assistant Director.
- Provide support for corrective and disciplinary action of department direct service personnel as required by the Assistant Director.
- Work with Training and Development Coordinator regarding training for department direct service personnel.
- Ensure service delivery meets contract requirements, compliance with Creating Excellence Together (CET) standards, that department Policies & Procedures are met and followed; provide input for new/revised policies and procedures as required.
- Determine additional supports and implementation to strive for continuous quality

improvement in service delivery.
- Support Service Coordinators to develop service proposal rationales and facilitate modification of service delivery when and where appropriate.
- Develop and facilitate implementation of all documentation relating to service planning and reporting.
- Support Assistant Director in overseeing the review of all incident reports, including approving follow-up action and communication.

**Authority**:

- Review all written correspondence sent out by Service Coordinators on behalf of the Disability
- Services department as required by the Assistant Director.
- Contribute to decisions relating to the Disability Services department practices and procedures.
- Consult with the Assistant Director:

- Budget changes.
- Proposed changes in program standards or policy.
- Termination of employees/contractors.
- Any matter within the Disability Services department which may impact upon YWCA Edmonton image and/or have legal or financial implications for YWCA Edmonton.

**Qualifications Required**:

- Preferred post-secondary degree in Social Services.
- Minimum of 5 years’ experience with Individuals who have physical and/or developmental disabilities.
- Demonstrated 3 years supervisory experience managing a diverse team.
- Extensive experience and knowledge in service planning.
- Experience in group facilitation.
- Effective problem solving and crisis management skills.
- Current Intervention Record Check and Criminal Record Check, with vulnerable sector.
- Valid class 5 Alberta driver’s license & abstract.
- $2 million in professional liability Insurance (if applicable).

**Checks & Insurance**:

- Able to provide a clear Criminal Record and Vulnerable Sector Check
- Able to provide a clear Youth Intervention Check
- Must carry a minimum of $1 Million in professional liability Insurance (if applicable).

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T5N 1R5: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Disability Services: 3 years (r