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Debt Collection Clerk

2 weeks ago

London, Canada Talbot Promo Full time

Talbot Promo is a leader in the Canadian promotional products industry. Talbot has stood the test of time because we continue to invest, innovate and bring value to our customers and to the promotional product marketplace. Talbot is one of the largest providers of promotional products and corporate apparel in Canada. We specialize in solutions to leverage the power of a company’s brand.

We aspire to become a company where our employees and clients are proud to call themselves a part of Talbot Promo. Our corporate values include: to improve the lives of all those around us, operate with integrity, embrace diversity, make it fun and earn a fair profit. Talbot is a family oriented organization that treats everyone associated with Talbot with empathy, trust, fairness, and respect.

The pay range for this position is: $18.00 to $19.00 depending on qualifications/experience. Hours are Monday to Friday 8:30am to 4:30 pm. We do offer an amazing benefit package - including 2 retirement programs with company contributions, company paid health & dental benefits and an employee assistance program. Employee sick days and vacation time above ESA standards.

The Collection associate is responsible for the collection of outstanding customer account balances. They will also be the back up to our Accounts Receivable clerk.

**Duties - Collections**

  • Manage collections, monitor accounts to identify outstanding debts
  • Take actions to persuade customers for payments
  • Monitor and report aging receivables
  • Verify discrepancies and resolve clients’ billing issues

**Duties - Accounts Receivable**

  • Daily posting of all electronic fund transfers in Canadian & US currency including credit card payments and cheques
  • Statement reconciliation and account maintenance including resolving discrepancies through direct communication with customers
  • Processing approved debit and credit notes
  • Assist with month-end closing and report preparation as required

**General**

  • Organize filing of all appropriate documents in software
  • Other duties as required

**Technical Skills and Qualifications**

  • Must be comfortable contacting customers and making arrangements for payments
  • Proficient with computers, knowledge of Windows micro programs - Excel, Word
  • Organizing / Prioritizing
  • Team Player (offer assistance, actively listen, respect others, be a problem solver, celebrate team successes)
  • Positive attitude, motivated, compassionate
  • Strong time management skills: Must work well under pressure & be able to meet deadlines
  • Willingness to take initiative (Self-motivated, while also a team player - ability to work independently with mínimal supervision while also able to work well with others when required)
  • Must be able to problem solve & multitask
  • Results orientated
  • Self-starter who works independently with mínimal directions

**Education and Experience**

  • Completion of a Community College program related to business or finance or accounting (concession will be considered based upon an individual’s job experience).
  • One year of related experience

**Job Types**: Full-time, Permanent

Pay: $18.00-$19.00 per hour

Expected hours: 37.50 - 40 per week

Additional pay

  • Bonus pay
  • Overtime pay

**Benefits**

  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program

Flexible language requirement

  • French not required

Schedule

  • Monday to Friday
  • Overtime

Ability to commute/relocate

  • London, ON: reliably commute or plan to relocate before starting work (required)

**Location**

  • London, ON (preferred)

Work Location: In person