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Dispatcher/customer Service

2 weeks ago

Springfield, Canada L. Hansen's Forwarding Full time

**Excellent benefits package available to Full Time employee’s after completing probationary period and opportunity for advancement. Join us**:
**Hansen’s** is a continually expanding company with 40 years in business and is seeking an individual to take on a variety of responsibilities and tasks as a **Customer Service Representative /Dispatche**r in **Winnipeg, Manitoba**

We are a proudly Canadian family owned and operated business and specialize in the shipping, receiving, and storage of new and used automobiles. Come and join the Hansen's team

**Excellent benefits package available to Full Time employee’s after completing probationary period and opportunity for advancement. Join us**
- Benefits (Health, Dental, Vision)
- Group RRSP
- Wellness Program
- Profit Share Program
- Employee Quarterly 50/50 Charity & Bonus Draws

**Job Duties**
- Core working hours at 8 am to 4.30 pm with some afterhours responsibilities depending on business needs
- Assist existing and potential customers in providing quotes, orders and necessary follow ups.
- Pre-call orders, update the order and documenting entry of notes.
- Office filing
- Provide inspection reports to our claims department when requested.
- Daily dispatch of trucks throughout Saskatchewan and Manitoba.
- Daily review of loads.
- Communication with fellow staff members, drivers, customers, Fleet Dept, and other offices.
- Open and frequent communication link with customer service group.
- Monitoring on time services.
- Providing reports to OEMs.
- Assist drivers with company handheld and printer issues in collaboration with our information technology department.

**Education & Experience**:

- Completion of high school certificate.
- 2 - 3 years of experience in customer service.
- 3 - 5 experience in prior dispatch position dealing with vehicle transportation would be a strong asset.
- Knowledge of Manitoba / Saskatchewan / Canadian geography.
- Hands on experience in operations / dispatch duties.
- Ability to manage priorities efficiently and make quick educated decisions.
- Customer oriented and a team player.
- Knowledge of Microsoft Office programs.
- High attention to details and well organized.
- Good communication skills
- Pleasant attitude
- Fluent in English
- Previous experience in automotive industry would be an asset but not mandatory.

**Work Conditions**
- Prolonged periods of sitting at a desk and working on a computer