Customer Advisor

Customer Advisor role at Boots UK Join us as a Customer Advisor. The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. About the Role You will work onsite and report to the Assistant or Store Manager. Your responsibilities may include helping at the tills, advising customers, or working in our back shop. You will also: Help customers and put them at ease—listening to understand their needs, answering questions, and giving great advice, recommending items they hadn’t considered, or offering a basket of products. Know our in‑store offers and schemes and promote them to customers. Help ensure the store runs smoothly by displaying the right products on the shop floor, providing excellent service at the tills, and assisting with stock in the stock rooms. Collaborate with team members to provide a great shopping experience, keeping the store clean and presentable for all customers. Receive award‑winning training accredited by the Institute of Customer Service. What You’ll Need To Have Full training is provided for this role; we are looking for people who excel in a varied environment and work at pace. Communicate and listen effectively. Enjoy working as part of a team and promote a collaborative team dynamic. Know that the little things make the biggest difference for customer interactions. Desire to be a proud brand ambassador for Boots and help customers find the best products for them. It would be great if you also have skills Experience providing customer care and delivering great customer service (not essential but desirable). Our Benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards.Any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate. Why Boots? At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. What's next? If your application is successful, you will be invited to attend an in‑store interview within the next 14 days. Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Seniority level Entry level Employment type Part‑time Job function Other – Retail #J-18808-Ljbffr