General Manager
5 days ago
Quench Hospitality is seeking a General manager in Central Ontario. At Quench Hospitality we’re constantly on the lookout for the best Associates to join our team We are looking for team members who share the same passion and purpose - to deliver the Perfect Guest Experience to our Guests, each and every time. **Overview** - Lead the day-to-day leadership and management of a Quench Hospitality restaurant as directed by the Operations Manager - Accountable for key financials (Sales, SRS, IBCC, EBITDA) and KPI's (Net Promoter, Guest Experience, Steritech, Engagement, Turnover) in partnership with the management team. - Responsible for timely progress through the Restaurant Leader Certification Program, taking on additional responsibilities as learning and skill enhancements happen. Develops the ability to effectively run both front and back of the house and lead all shifts to Brand standard. As a fully trained Assistant Manager, supports the GM in all aspects of operating a "Benchmark Restaurant" to the Brand standards, creating a perfect guest experience every time while focusing on on-going associate development. **Core Role**: - Guest Experience - People Development - Sales and Profitability - Standards and Controls **Qualifications**: - Post secondary degree/diploma (BComm. Or Hospitality) or equivalent - Must possess the "Hospitality Gene" - Passion for People and Excellence **Leadership Fit Criteria**: **-Drive -** You are happy, but not satisfied. You keep raising the stakes with your associates, your operation and most importantly, yourself. You are not afraid to take decisive action. This inspires confidence in your associates and helps drive a perfect Guest experience every time. **-Inspiration** - You are a new-fashioned leader. You are a collaborator and you build teams that are rich in talent and self-motivation. Your style is not rigid, but flexible, and you can accommodate the styles of others in your own. Most of all, you act with integrity, value diversity and create a contagious passion around pleasing your Guests. **-Anticipation -** You can imagine what the future will look like and you can create a vision for growth. This makes you highly proactive. You also understand the business and how things inter-relate, and can manage both the big picture and the smallest detail. You anticipate barriers that lie ahead and this make you more willing to take the appropriate risks. **-Focus -** You can set priorities and work fast. You do not fear ambiguity and change, but feel comfortable with both. You can separate what is urgent from what is important while staying agile and adaptable at all times. **Job Types**: Full-time, Permanent **Salary**: $65,000.00-$80,000.00 per year **Benefits**: - Casual dress - Company events - Dental care - Discounted or free food - Extended health care Schedule: - 10 hour shift - Day shift - Holidays - Night shift - Weekend availability Supplemental pay types: - Bonus pay - Tips Work Location: One location
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General Manager
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