Dc Delegated Solutions Manager

5 days ago

Toronto, Canada Marsh McLennan Full time

We are seeking a talented individual to join our Delegated Solutions team at Mercer. This role will be based in Toronto. This is a hybrid role that has a requirement of working at least three days a week in the office.

The DC Delegated Solutions Manager is responsible for managing the governance and ongoing management of delegated solutions for Mercer’s DC Delegated business. This role involves coordinating with internal teams and external vendors to ensure seamless service delivery, maintaining governance and compliance, and supporting the innovation and growth of the solutions.

**What can you expect?**
- The DC Delegated Solutions Manager will serve as a partner to the DC Delegated Business Leader
- This role requires a strong strategic mindset, and the ability to collaborate effectively with cross-functional teams.
- The manager will evaluate service offerings, review client segmentation, and optimize operational processes to enhance client experience and operational efficiency.
- The role includes managing documentation and ensuring accurate reporting and analysis.

**We will count on you to**:

- Monitor and advance project initiatives to continue to innovate existing and future solutions
- Provide recommendations to solve problems and issues related to operations, process efficiency, quantify their impact, defines their benefits and shares with leadership
- Collaborate and develop relationships with internal groups as well as serve as a relationship manager to external vendors
- Support creation of client deliverables
- Lead internal meetings

**What you need to have**:

- Bachelor’s degree, preferably in business, finance or related discipline;
- Strong organizational skills with the ability to prioritize responsibilities and manage multiple projects in a fast-paced environment
- Excellent written, interpersonal, and project management skills
- Knowledge of the investment and pension environment
- Familiarity with pension legislation
- Ability to multi-task, work in high volume, work under tight deadlines and demonstrate problem solving skills;
- Overall good technical skills including proficiency in Microsoft Office.

**What makes you stand out**:

- Experience in the Defined Contribution retirement and savings industry
- Proven success in leading strategic initiatives within a complex organization is highly desirable.
- Experience in driving organizational change and managing resistance to change.
- Strong analytical and problem-solving skills, with the ability to leverage data and insights to drive decision-making.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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