Current jobs related to Tier 2 IT Technician - Winnipeg - PS Technologies Inc.

  • Level 2 IT Technician

    2 days ago

    Winnipeg, Canada Avenir IT Inc. Full time

    Looking for a local computer geek/genius, eager to kick their IT career into hyperdrive with an award-winning and fast-growing IT firm. This L2 IT Technician role will have you mid-ladder on the escalation scale for your team, so a love of mentoring and a bit of patience will lead your clan to success. Work-life balance is cultivated on our team, and...

  • Tier 1 Support Technician

    2 weeks ago

    Winnipeg, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our IT team with the addition of a Tier 1 Support Technician. Under the direction of the Technical Support Team Lead, the Tier 1 Support Technician is part of a 24/7...

  • Tier 1 Support Technician

    2 weeks ago

    Winnipeg, Canada Activate Games Full time

    Enter the Game! Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our IT team with the addition of bilingual Tier 1 Support Technicians. As a Tier 1 Support Technician at Activate Games Inc., you will be an integral part of our technical...

  • Tier 2 Enterprise Computer

    6 days ago

    Winnipeg, Canada Broadband Communications North Full time

    **About Us** **Broadband Communications North (BCN)** is a not-for-profit Indigenous organization based in Winnipeg, Manitoba. Since 2002, BCN has been delivering high-speed broadband to rural, northern, and remote communities across the province. Today, we operate one of Canada’s largest Indigenous community networks, spanning over 1,000 km and serving...

  • Customer Support Representative Tier 2

    2 days ago

    Winnipeg, Canada ARxIUM Full time

    ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty...

  • Customer Support Representative Tier 2

    2 weeks ago

    Winnipeg, Canada ARxIUM Full time

    ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty...

  • Service Desk Analyst

    14 hours ago

    Winnipeg, Canada Oxygen Technical Services Full time

    Oxygen Technologies, a leading Managed Services Provider, is looking to add **Service Desk Analyst - Tier 2** to our growing Winnipeg team! Our organization offers a variety of technical solutions to clients so that they make work smarter, not harder, with the goal of providing clients with the best, most reliable IT experience possible. **Responsibilities...

  • Service Desk Analyst

    13 hours ago

    Winnipeg, Canada Oxygen Technical Services Full time

    Oxygen Technologies, a leading Managed Services Provider, is looking to add **Service Desk Analyst - Tier 2** to our growing Winnipeg team! Our organization offers a variety of technical solutions to clients so that they make work smarter, not harder, with the goal of providing clients with the best, most reliable IT experience possible. **Responsibilities...

  • Customer Support Representative

    6 days ago

    Winnipeg, Canada ARxIUM INC Full time

    **Join the Future of Pharmacy Automation with ARxIUM!** **Who We Are**: ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally. With over 20 years of experience, we serve customers in North America, Europe, and Asia, and operate in Winnipeg, the Chicago area, and remotely across North America and...

  • Solutions Specialist Tier 2 Remote

    2 days ago

    Winnipeg, Canada Broadview Networks Full time

    **Driving Business Outcomes with Technology** Broadview Networks helps organizations improve productivity through the implementation and support of technology while Broadview Academy improves staff productivity by helping people use the technology. With both a downtown and Taylor Avenue location in Winnipeg, we take pride in our outstanding response record...

Tier 2 IT Technician

2 weeks ago

Winnipeg, Canada PS Technologies Inc. Full time

As a **Tier 2 IT Technician**, you will play a vital role in providing technical support and troubleshooting for end-users, ensuring smooth operations of IT systems and services. You will be working with various technologies, primarily Office 365, Active Directory, Azure AD, and firewalls, to resolve escalated technical issues and provide high-quality support.

**Key Responsibilities**:

- Provide Tier 2 technical support and troubleshooting for hardware, software, and network-related issues.
- Manage and maintain **Office 365** environments, including user management, licenses, and troubleshooting.
- Administer and troubleshoot **Active Directory (AD)** and **Azure AD** accounts, user permissions, and group policies.
- Monitor and configure **firewall systems** to ensure network security and optimal traffic flow.
- Perform system updates and patches on servers, workstations, and network devices.
- Collaborate with Tier 1 technicians to resolve escalated issues and provide expert guidance.
- Assist in the setup, configuration, and support of end-user devices (PCs, laptops, mobile devices).
- Document technical issues, resolutions, and procedures in the knowledge base.
- Provide excellent customer service and communicate effectively with end-users.

**Required Skills & Experience**:

- **Proven experience** as a Tier 2 IT Technician or in a similar IT support role.
- Solid understanding and hands-on experience with **Office 365** administration (Exchange Online, Teams, SharePoint, etc.).
- Strong knowledge of **Active Directory** and **Azure AD** (user management, permissions, group policies, etc.).
- Experience with **firewall management** and troubleshooting (e.g., Cisco, Fortinet, Palo Alto, etc.).
- Experience with troubleshooting hardware, software, and network-related issues.
- Familiarity with **Windows Server** environments and basic networking concepts (TCP/IP, DNS, DHCP).
- Proficient in the use of remote desktop tools and ticketing systems.
- Excellent problem-solving skills and ability to manage multiple tasks simultaneously.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.

**Desirable Skills**:

- **Microsoft Certifications** (e.g., MCSA, MCSE) or other IT-related certifications.
- Experience with cloud-based technologies and virtualization platforms.
- Familiarity with ITIL frameworks or service management best practices.
- Advanced firewall management or security certifications (e.g., CCNA Security, Fortinet NSE).

**Why Join Us?**
- Competitive salary and benefits package.
- Opportunities for career advancement and continuous learning.
- Collaborative and supportive team environment.
- Exposure to diverse technologies and the latest in IT innovations.

**How to Apply**:
Pay: $19.00 per hour

Expected hours: 8 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person