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Tier 2 IT Technician

2 weeks ago

Winnipeg, Canada PS Technologies Inc. Full time

As a **Tier 2 IT Technician**, you will play a vital role in providing technical support and troubleshooting for end-users, ensuring smooth operations of IT systems and services. You will be working with various technologies, primarily Office 365, Active Directory, Azure AD, and firewalls, to resolve escalated technical issues and provide high-quality support.

**Key Responsibilities**:

- Provide Tier 2 technical support and troubleshooting for hardware, software, and network-related issues.
- Manage and maintain **Office 365** environments, including user management, licenses, and troubleshooting.
- Administer and troubleshoot **Active Directory (AD)** and **Azure AD** accounts, user permissions, and group policies.
- Monitor and configure **firewall systems** to ensure network security and optimal traffic flow.
- Perform system updates and patches on servers, workstations, and network devices.
- Collaborate with Tier 1 technicians to resolve escalated issues and provide expert guidance.
- Assist in the setup, configuration, and support of end-user devices (PCs, laptops, mobile devices).
- Document technical issues, resolutions, and procedures in the knowledge base.
- Provide excellent customer service and communicate effectively with end-users.

**Required Skills & Experience**:

- **Proven experience** as a Tier 2 IT Technician or in a similar IT support role.
- Solid understanding and hands-on experience with **Office 365** administration (Exchange Online, Teams, SharePoint, etc.).
- Strong knowledge of **Active Directory** and **Azure AD** (user management, permissions, group policies, etc.).
- Experience with **firewall management** and troubleshooting (e.g., Cisco, Fortinet, Palo Alto, etc.).
- Experience with troubleshooting hardware, software, and network-related issues.
- Familiarity with **Windows Server** environments and basic networking concepts (TCP/IP, DNS, DHCP).
- Proficient in the use of remote desktop tools and ticketing systems.
- Excellent problem-solving skills and ability to manage multiple tasks simultaneously.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.

**Desirable Skills**:

- **Microsoft Certifications** (e.g., MCSA, MCSE) or other IT-related certifications.
- Experience with cloud-based technologies and virtualization platforms.
- Familiarity with ITIL frameworks or service management best practices.
- Advanced firewall management or security certifications (e.g., CCNA Security, Fortinet NSE).

**Why Join Us?**
- Competitive salary and benefits package.
- Opportunities for career advancement and continuous learning.
- Collaborative and supportive team environment.
- Exposure to diverse technologies and the latest in IT innovations.

**How to Apply**:
Pay: $19.00 per hour

Expected hours: 8 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person