Tier 2 Enterprise Computer

**About Us**

**Broadband Communications North (BCN)** is a not-for-profit Indigenous organization based in Winnipeg, Manitoba. Since 2002, BCN has been delivering high-speed broadband to rural, northern, and remote communities across the province. Today, we operate one of Canada’s largest Indigenous community networks, spanning over 1,000 km and serving more than 62 communities.

We provide vital connectivity services that support health care, education, justice, governance, and economic development. Our team is committed to empowering Indigenous communities through reliable internet access, technical training, and local employment opportunities. BCN utilizes satellite, fixed wireless, and fiber optic technologies to serve residential, business, enterprise, and wholesale clients.

**Job Summary**

This role also requires cultural sensitivity, with a deep respect for Indigenous knowledge, values, and community contexts.

**Key Responsibilities**
- Provide remote and onsite support for desktops, laptops, printers, and peripherals.
- Diagnose and resolve network connectivity issues.
- Serve as first-line support; escalate issues as needed to ensure timely resolution.
- Maintain detailed documentation of issues and resolutions.
- Assist with the preparation and implementation of work orders related to client requirements.
- Install, configure, and troubleshoot Fortinet, MikroTik, and other field-deployed network equipment.
- Provide Tier 2 systems, support (tickets) and troubleshooting.
- Maintain detailed documentation of issues and resolutions
- Responsible for monitoring and troubleshooting.
- Travel to First Nations communities and client sites for scheduled or urgent support.
- Work externally with vendors, telecom providers and other technology teams to bring issues to resolution and take actions to prevent future occurrences.
- Support deployment and setup of new IT systems and infrastructure.
- Write instructional and technical support documents for support staff as well as end-users/customers.
- Provide user training and technical guidance during site visits.
- Follow all safety, security, and data privacy protocols.

**Qualifications & Experience**
- **Education**: Diploma or certification in IT, Networking, or a related field.
- **Certifications (preferred)**: CompTIA A+, Network+, Fortinet NSE 1-3, Microsoft MTA (or equivalent).
- **Experience**: 2-3 years in IT support, with at least 1 year in a field technician role.
- Understanding of Northern and Indigenous communities would be advantageous.
- Familiarity with operating systems like Linux, and Windows to troubleshoot network issues
- Knowledge of ITIL.

**Core Competencies**
- A team player, who can also take initiative.
- Excellent communication (oral and written).
- Ability to work under pressure and handle multiple tasks.
- Strong attention to detail with the ability to organize and set priorities
- Enjoys the changing demands of technology and embraces learning and expanding their knowledge.

**Work Conditions**
- Extensive provincial travel is required by many modes of travel
- Shift work, extended hours to meet deadlines especially in the field
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and other components
- Lifting and transporting heavy objects (50lbs), such as network equipment.

**Technical Skills**
- Proficiency in Windows OS, Microsoft 365, and Active Directory.
- Understanding of LAN/WAN, Wi-Fi, TCP/IP, VPNs.
- Experience with Ubiquiti, Starlink, and Fortinet is a strong asset.
- Excellent verbal and written communication skills.
- Strong documentation and time management skills.
- Comfortable working independently and managing travel logistics.

**Job Types**: Full-time, Fixed term contract
Contract length: 7 months

Pay: $23.00-$28.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- IT support: 2 years (preferred)

Licence/Certification:

- Valid class 5 driver’s license. (required)

Work Location: In person

Application deadline: 2025-08-15
Expected start date: 2025-09-01