Client Solutions Receptionist

2 days ago

Edmonton, Canada KINGSTON ROSS PASNAK LLP Full time

**Position Title: Client Solutions Receptionist**

**Reports to: Controller**

**Department: Administrative Team**

**The Role**

The **Client Solutions** **Receptionist** will serve as an integral member of the administration department, who will work collaboratively with the team.

The Client Solutions Receptionist will be the firm’s first point of contact and will provide exceptional client service. The individual will be reliable, organized, adaptable, positive and an enthusiastic team member who will thrive in a fast-paced environment.

At KRP, we attribute a large part of the Firm’s success to our Client Solutions Receptionist**.**

**Primary Responsibilities**:

- ** Deliver exceptional white-glove service** when welcoming guests to KRP, including corporate and high-net worth clients.
- ** Oversee a general inquiry inbox**, multi-line phone system and in-person engagements to ensure no stakeholder is left waiting for our help.
- ** Present oneself professionally**, serving as a brand ambassador for the Firm.
- ** Showcase a blend of maturity and energy**, flexing your personal style when interfacing with various stakeholders.
- ** Respond promptly to customer inquiries**, initiate contact to verify details, resolve issues, and proactively anticipate client needs.
- ** Assist our Partners and Leadership team** with scheduling meeting rooms, organizing employee events and arranging refreshments.
- ** Own the ‘First Impression’ area**, taking pride in the organization and cleanliness of the executive space.

**Competencies & Attributes**:

- Ability to navigate a fast-paced professional services environment, and adapt in situations of change and ambiguity
- Keen attention to detail
- Demonstrate a high-level of accountability
- Excellent verbal and written communication skills, and a high aptitude for strong customer service
- Strong interpersonal skills and emotional intelligence
- Can think outside the box and be creative in resolving client concerns

**Qualifications**
- 1+ years experience in reception, hospitality, retail or customer success operations and; strong understanding of customer satisfaction.
- Fluent in English and have been complimented on your excellent phone manners and communication skills.
- Robust computer skills, spanning Microsoft Office Suite

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