Office Manager

**Join Our Team**

**Do you have experience in an administrative role? Are you looking for the next step in your career? Are you passionate about making a difference in the lives of people and having fun? If this sounds like you, then Berwick Retirement has an exciting opportunity for you**.

We are looking for a leader to serve as **Office Manager** at our dynamic and innovative **Berwick on the Lake.** We are seeking someone who is reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth.

Since 1989 Berwick Retirement Communities has been committed to offering the highest quality in retirement living. We have eight residences across British Columbia: Victoria (2), Nanaimo, Comox, Kamloops, Campbell River, Qualicum Beach, and Parksville. We are proud to be an award winning group that is Vancouver Island Owned & Managed. Submit a resume and see the Berwick difference

**We Offer**:

- A culture that is forward thinking, collaborative, supportive and fun.
- The opportunity and support to make a difference in your daily work.
- Full and comprehensive benefits package.
- Comprehensive Dental, Vision, Extended Medical benefits.
- Employee Assistance Program.
- Discounted Meal Program and Complimentary Onsite Gym Use.
- Vacation starting at 3 weeks.
- Development and Education Opportunities.
- Employee Perks Discount Program

**About the Role**:
The **Office Manager** is responsible for the day-to-day operations of the front office in the retirement community.
- Full-time, Sunday - Thursday, 830am-430pm, for a total of 37.5 hours weekly. This position is **temporary.**:

- Must be flexible in hours of work to meet operational requirements
- On-call duties as required
- Salary range is **$50,000 - $56,000** per year

This Office Manager is responsible for organizing and coordinating front office operations and procedures as it relates to resident services, billing systems and related move in/out documentation. The Office Manager supervises the Reception/Concierge and Front Door Screeners, to coordinate the day-to-day work flow process and to monitor quality control and service delivery, and assumes Manager-On-Call duties on a rotating basis.

**Knowledge, Skills, & Abilities**:

- Minimum of three years Office Administration and experience in a management or supervisory capacity
- Strong data entry and reconciliation skills, strong multitasking and communication skills
- Self-motivated team player with excellent judgment and interpersonal skills with co-workers, seniors, and the general public
- WHMIS, Emergency Level 1 First Aid Certificate and CPR
- Emergency response training in the handling of emergency situations such as power outages, fire, earthquake and medical emergencies
- Ability to read, write, and speak English proficiently and understands verbal and written instructions
- Good interpersonal skills and ability to effectively interact with the various individuals involved in providing holistic care in a flexible resident focused environment
- Interpersonal communication
- Professionalism

Note: *A criminal record check is required pursuant to the Criminal Records Review Act for working with vulnerable adults. TB test and proof of Covid-19 Vaccination also required.
- **What our staff are saying about working with Berwick Retirement Communities**:_
- I love working at Berwick. Each day presents different opportunities to challenge ourselves. I get to work closely with staff and residents to ensure that the programs we offer are the highest quality and most up to date. We have such a great team that supports each one other and inspires me to do my best_.
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- **_Jacqueline, Active Living Manager, Berwick on the Park since 2017._
- It has been my pleasure to work at Berwick these past years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me._
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- **_Heather, Enhanced Living Services, Berwick House since 2008._
- Working at Berwick has been a very meaningful and rewarding experience. Being able to connect with the residents and the staff in many different aspects makes each day special. The teams all work well together and compliment one another to make your day feel very successful._
- Melissa, Operations Support Manager, Berwick on the Lake since 2021._
- I love working with the Marquise and Berwick team. Together we are a family who demonstrates pride, dedication, loyalty within our team. It is so easy to come to work when you absolutely love your job. It is a pleasure to watch my team grow with our residents as it brings them so much joy to listen to their stories; residents become our family as well._
- Marlo, Director of Hospitality, Marquise Hospitality at Berwick Comox Valley sin