Compliance Officer 1

**Job Posting**

As a member of the Parking Services Team, reporting to Supervisor, Parking Enforcement, the Compliance Officer I (COI) is primarily responsible for enforcing Municipal Legislation related to parking enforcement and front-line compliance in a range of legislation including but not limited to:

- Pay-Station By-law
- Motor Vehicle Act
- Taxis and Limousines By-law
- Streets By-law Part 1, Section 5 Icicles, Part 2, Section 10 Littering,
- Solid Waste Collection and Disposal By-law Part 14
- Enforcement of By-Law V-200 Respecting Immobilization of Vehicles Private Property
- Right of Way Encroachments S-300
- Smoking in HRM ROW
- Seizing Vehicles

In delivering the service, the COI is responsible for regulatory work in ensuring compliance with parking regulations. The role of parking enforcement is to support the Traffic Authority and Police Services in delivery of the parking enforcement program for public safety and traffic flow requirements.

The COI also responds to by-law complaints on both HRM right-of-way and private property. The objective is to gain compliance through education, enforcement notifications and if required court proceedings. The COI works closely with other regulatory staff and agencies to ensure compliance. The COI is sworn as a Special Constable under the Police Act.

**DUTIES AND RESPONSIBILITIES**:

- Educates and provides information to the public regarding municipal legislation.
- Interprets and enforces legislation.
- Issues parking tickets, arranges for towing/seizure of vehicles.
- Monitors assigned areas of specific concern regarding parking complaints and advise of any potential parking or public safety concerns to the appropriate departments.
- Attends night court when subpoenaed.
- Conducts investigations regarding alleged by-law violations.
- Documents appropriate case file information while conducting investigations.
- Ensures public compliance with municipal by-laws through negotiation, education, issuance of tickets, laying of charges and preparing and serving Orders.
- Conduct inspections on taxis, limousines and vending vehicles.
- Issues “Orders” or “Notices” as required by HRM By-laws.
- Lays charges before the courts (long form information) or issuance of Summary Offence Tickets (SOT) to individuals who violated legislations.
- Compiles evidence for the appointed Administrator and/or Municipal Solicitor.
- Represents HRM as a witness in prosecution proceedings.
- Liaises with HRM Legal, other business units and individuals related to the enforcement of municipal by-laws.
- Serves summonses and legal documents.
- Tracks and saves digital photo evidence through established process.
- Use of handheld parking ticket equipment, two way radios and cell phones.
- Daily use of a computer to input inspection data, communicate with other staff and external clients, develop correspondence, reports, and Orders.

**QUALIFICATIONS**
**Education & Experience**:

- High School Diploma or GED and a Diploma from a law enforcement program.
- Minimum one (1) year experience working in an enforcement role.
- Minimum two (2) years’ experience in customer service.
- Minimum of one (1) year experience with database software.
- An equivalent combination of education and experience may also be considered.

**Technical/Job Specific Knowledge and Abilities**:

- Ability to effectively de-escalate conflict and stressful situations with tact and diplomacy using good judgment.
- Above average abilities in communications / customer service (both orally and written) and interpersonal skills.
- Ability to make decisions relative to urgency, importance and public scrutiny.
- Ability to prioritize and coordinate a multitude of tasks and responsibilities.
- Good observation, problem solving and decision making skills.
- Ability to maintain confidentiality.
- Knowledge of standard office software and technology including Microsoft Office Suite, Cityworks, POSSE or similar systems.
- Ability to work independently with mínimal supervision.
- Knowledge of municipal by-laws, Motor Vehicle Act and Halifax Regional Charter considered an asset.
- Must possess a valid Nova Scotia Class 5 Driver’s License.

**Physical Demands**:

- Be able to walk between 15 to 20 kms per 8 hour shift
- Be able to work outside in all types of weather

**Security Clearance Requirements**: Applicants may be required to complete an employment security screening check.

**COMPETENCIES**: Analytical Thinking, Communications, Conflict Management, Customer Service, Decision Making, Teamwork and Cooperation, Values and Ethics, Valuing Diversity

**WORK STATUS**: Permanent, Full time

**HOURS OF WORK**: Shift is between the hour of 6.30am to 8pm, 35hr per week, (8 & 10 hour rotational shift schedule, 7 days per week) work outside of these hours is sometimes required.

**SALARY**: NSUPE Level 7, $33.08 per hour as per the NSUPE Collective Agreement

**WORK LOCATION**: 2021 Brunswick St, Halifax NS, Brunswick