Citizen Service Centre Lead

**Section**: Citizen Service Centres Section
**Division**: Greater Sudbury Public Library
**Department**: Office of the Chief Administrative Officer
**Initial Reporting Location**: Lively Public Library and Citizen Service Centre

**Job Status**: Limited Position
**Estimated Probable Duration**:Seven (7) Months

**Affiliation**:Inside Unit
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**:Some Evenings and Weekends may be required
**Range of Pay**: Group12 - $33.11 to $41.77 per hour

**The start date will follow the selection process.**

This position is eligible to work remotely on a part-time basis.

**Characteristic Duties**:Under the general supervision of the Manager of Citizen Service Centres.

1 Ensure the efficient operation of the Citizen Service Centres and library branches; lead, guide and train staff; review and recommend operational procedures to the Manager of Citizen Service Centres.
2. Perform branch collection development, organization and maintenance. Prepare reports as requested. Perform bibliographic checking.
3. Perform public relations duties including but not limited to story hours, library tours, book reviews, hosting programs, displays. Keep abreast of new developments in the library field.
4. Assist in the recruitment process; support and coach staff; assist with performance reviews.
5. Act as Commissioner of Oaths as required.
6. Perform duties of Citizen Service Representative (including library services).
7. Prepare and input payroll exception reports.
8. Prepare draft monthly staffing schedule for the Manager of Citizen Service Centre’s approval.
9. Arrange for emergency relief staff as required.
10. Ensure security of premises and act as key contact in case of emergency.
11. Ensure all machines and equipment are functioning properly and contact appropriate company for repairs.
12. Requisition and maintain an adequate level of office supplies.
13. Prepare monthly and annual statistics.
14. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
15. Perform other related duties as required.

**Qualifications**:

- Successful completion of a Community College Diploma Course in Library and Information Technology or Business Administration.
- Over two and one-half (2½) years up to and including five (5) years related experience.
- Knowledge of best practices within areas of responsibility.
- Knowledge of library services and operations.
- Knowledge of municipal services and departments.
- Knowledge of library automated systems, PerfectMind System and customer relationship management software an asset.
- Ability to understand and meet the needs of customers.
- Ability to demonstrate supervisory and administrative ability.
- Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
- Ability to demonstrate organizational skills and attention to detailed work.
- Ability to demonstrate accurate keyboarding skills.
- Excellent use of English; verbally and in writing.
- French verbal and written skills an asset.
- Satisfactory health, attendance and former employment history.
- Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

**How To Apply**:
We must receive your resume **before 11:59 p.m. on Tuesday, October 1, 2024. **For those providing a French language resume, please also include an English version.
- Ensure you attached a cover letter and resume. Acceptable file types are:

.doc
- .docx
- .txt
- .pdf
- .rtf

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

**Live outside Canada or new to Canada?**
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

**Contact Us**: