Citizen Service Representative

**Section**: Patron Experience
**Division**: Greater Sudbury Public Library
**Department**: Office of the Chief Administrative Officer
**Initial Reporting Location**: Valley East Public LIbrary and Citizen Service Centre

**Job Status**: Limited Regular Part Time Position
**Estimated Probable Duration**:Up to Eighteen (18) Months

**Affiliation**: CUPE 4705 Inside Unit
**Hours of Work**: Up to 48 hours bi-weekly
**Shift Work Required**: Some evenings and weekends
**Range of Pay**: Group 9 - $29.60 to $35.02 per hour

**The start date will follow the selection process.**

**Characteristic Duties**:Under the general supervision of a Manager of Citizen Service Centres and the day-to-day direction of a Citizen Service Centre Lead.
- Provide promotional and/or informational material/forms regarding municipal services, assist customers in completing forms.
- Direct customers to appropriate department for specialty services (e.g. business licence, planning services).
- Provide library services including circulation of library materials, placing reserves and renewing library materials, checking shelves for materials using search lists, processing deliveries and exchanges, cataloguing on the fly, repairing damaged books, sorting and shelving materials and reading and dressing shelves.
- Provide reader service.
- Receive revenue, imprint payment stubs and issue receipts as required from a pre-set menu of services (e.g. parking tickets, tax payments, program fees, transit passes, dog tags).
- Balance revenue received with payment stubs, receipts and cash register totals daily; prepare daily bank deposit and forward summary to the appropriate Section.
- Ensure security of revenue in cash register and safe at all times by closing each and testing same; may take deposit to the bank, as directed.
- May issue marriage licences, as required.
- Reconcile bus pass and ticket revenues and report same to Transit on a monthly basis.
- Resolve minor complaints from the general public within pre-set parameters.
- Record customer service requests/complaints in accordance with established protocols.
- Act as Commissioner of Oaths as required.
- Ensure security of premises.
- Enter monthly statistics as required.
- Perform typing, filing and miscellaneous clerical duties.
- Provide detailed account information as required for tax, water bills, leisure facilities and programs.
- Maintain inventory and process sales of Corporate Wear.
- Host library programs, workshops; prepare rooms; take registrations.
- Provide software support for citizens using the Internet, WordPerfect and other software available to the public through the library.
- Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
- Perform other related duties as required.

**Qualifications**:

- Successful completion of Secondary School (Grade XII) Education plus completion of some additional training or post-secondary education in a related discipline, (e.g. arts, science, computers).
- One (1) to two and one-half (2½) years related experience.
- Knowledge of library services and operations.
- Knowledge of municipal services and departments.
- Knowledge of library automated systems, CLASS System and customer relationship management software an asset.
- Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
- Ability to demonstrate organizational skills and attention to detailed work.
- Ability to demonstrate accurate keyboarding skills.
- Excellent use of English; verbally and in writing.
- French verbal and written skills an asset.
- Satisfactory health, attendance and former employment history.
- Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

**Competencies**:Competency Library - Level 2 Proficiency (Individual Contributor)

**How To Apply**:
We must receive your resume **before 11:59 p.m. on Thursday, October 9, 2025.** For those providing a French language resume, please also include an English version.
- Ensure you attached a cover letter and resume. Acceptable file types are:

.doc
- .docx
- .txt
- .pdf
- .rtf

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

**Live outside Canada or new to Canada?**
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

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