Client Services, Coordinator

**difuze**, a fast-growing, dynamic private company, 100%-owned by Canadian entrepreneurs. **difuze** is the largest provider of dubbing services in Canada and is the national leader in the development, adaptation and delivery of multiplatform entertainment content to producers and distributors both locally and abroad.

**difuze** stands out in the entertainment industry thanks to:

- Leadership position in all our market segments;
- End-to-end service offering, enabling content creation all the way to delivery;
- Our proprietary, user-friendly technologies, **difuzego, difuzerec**and **difuzevox**;
- World-class customer roster that includes the largest content owner/distributors in the world;
- One of the very few companies in Canada to be Netflix NP3 and iTunes Preferred-certified.

Our #1 priority: Our customers.

Our values: Client focus, performance, adaptability and integrity.

**difuze** is located in the vicinity of our cities’ downtown, in vibrant and easily accessible neighborhoods by public transportation, bike, walk, and more.

Join our team We look forward to seeing you (even more so if you’re a TV/movie buff)

**Your working conditions**
- Regular daytime schedule, five days a week. Casual weekend or on-call work
- Generous benefits package and group RRSP
- Annual paid Personal Days
- Work alongside dynamic, friendly, and competent people

**Your mission**

You will be responsible for the reception and well-being of the clients, talent, and visitors. You will coordinate reception activities such as answering the door and phone calls, preparing and distributing shipments and offering administrative support to various departments. You will be responsible for light cleaning in common areas such as the lobby, kitchen and washrooms and taking garbage and recycling out at the end of each day. You will also provide administrative support to audio post-production and dubbing services. You may be asked to provide temporary relief support to our other Toronto locations.

**Your responsibilities**
- Greet guests with courtesy, listen to them and respond to their requests
- Answer phone calls and route them to the right people
- Perform data entry for the preparation of labels for shipments
- Manage inventory and ordering of office supplies, coffee, etc.
- Serve coffee and tea to clients and order lunches for client sessions
- Coordinate and place calls to order beverages, snacks and meals for guests, or for corporate events
- See to the operation of the coffee machines and the cleanliness of the premises (reception, kitchenette, fridge, etc.)
- Collaborate in social activities, such as organizing company meals, etc.
- Prepare and send by courier requests from different departments
- Provide support to the post-production team including printing, processing workorders, executing timesheets, scheduling & overflow assistance with studio needs
- Perform data entry into Scheduall, Monday etc.
- Assisting the dubbing department with script formatting, as recorded scripts, project scheduling team etc.
- Administrative support and coordination to various departments
- File and archive documents
- Perform other related tasks as required

**Your qualifications**
- High school diploma or greater
- Relevant hospitality and/or industry experience is an asset
- Great customer service skills
- Strong interpersonal skills
- A self-starter with good organizational skills and initiative
- Professional appearance
- Ability to work in a team and maintain good communication
- Good time management and punctuality

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person