Technical Support Analyst

1 day ago

Vaughan, Canada Data Integrity Inc. Full time

**Responsibilities**:

- This position is for a Professional IT support agent
- Required to work from in office or at a client's site for the day, some days may be work from home
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, and electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions

**Qualifications**:

- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Criminal background check required
- Able to work flexible hours
- Able to be on call in a rotation during the weekend or evenings

**Beneficial Experience**:

- Managing macOS devices enrolled in JAMF
- Microsoft 365 cloud, Azure and Intune
- Supporting Windows 11 & Office Applications
- Understanding of ITIL and its principles
- ServiceNow or other Service Management tools
- ConnectWise Manage & Automate
- PC and Mac imaging and configuration with Autopilot
- Experience with Apple Business Manager

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- M365 Admin: 3 years (required)
- IT support: 3 years (required)
- ServiceNow: 1 year (preferred)
- macOS Support: 3 years (required)
- JAMF: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

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