Associate Director

**Employment Status**

Full Time Permanent

**Location**

Based in Vancouver, BC
Shift is Monday through Friday 08:00 - 16:00 Hours

**Salary**

$90,314 - $134,826 per year

**Position Summary**

Reporting to the Director of Health, this position provides the highest level of support to both Health and Housing Operations within the region assigned. Key duties and responsibilities include assisting, supporting, developing, planning, design and delivery of Lookout’s services to vulnerable adults under the Strategic Plan and ongoing work plans. The Associate Director ensures all clients receive the appropriate service and that staff receive the appropriate training; that the goals and philosophy of the Society and programs are met; maintain a mínimal-barrier, open door service to adults who are disenfranchised from other services.

**Qualification & Requirement**

Education, Training and Experience
- Completion of a university degree in social services or related field
- Three (3) years of recent related experience working in a non-profit environment including at least two (2) years’ experience in managing programs and overseeing personnel or an equivalent combination of education, training and experience.
- Must have current Basic First Aid Training Certificate; Crisis Intervention Skills Training.
- Criminal Record Clearance - Vulnerable Sector
- Must be bondable.
- Must have a valid class 5 BC Driver’s License.

Skills and Abilities
- Demonstrated strong ability to work effectively with others in a supervisory position.
- Demonstrated excellent communication skills, both verbal and written.
- Demonstrated ability to manage large workload with multiple priorities.
- Demonstrated excellent planning and organizational skills.
- Demonstrated good judgment skills, tact and discretion.
- Demonstrated knowledge/familiarity/experience with related resources such as welfare system, mental health system, and addiction support organizations.
- Demonstrated suitability to work with disadvantaged and challenging adults in a diverse environment and maintain appropriate client/worker boundaries.
- Demonstrated research and analytic skills to investigate and resolve issues and recommend solutions.
- Demonstrated knowledge of non-profit funding streams and meeting deliverables for multiple stakeholders.
- Demonstrated computer literacy and competency skills, including but not limited to Microsoft 365 and SAP.
- Ability to gather, summarize and interpret stats and data for strategic growth and operational efficiency.
- Demonstrated ability to plan, manage and lead large scale projects, including housing, shelter and health-based programs.
- Demonstrated ability to work independently with mínimal direction.
- Demonstrated ability to provide work direction.
- Job required good physical and mental health.
- Proficient at working with computers and operation of equipment related to the job.

**Job Duties**
- Assists the development of Service Programs, and supports the development of organizational systems to reflect program roles and contractual obligations.
- Ensures and builds operations that comply with all required regulations such as but not limited to Occupational Health and Safety, and WHMIS.
- Investigates complaints, trends, assignments and accepts suggestions concerning the operations of programs, and instigates the appropriate action or refer the recommended action to the related Director.
- Assists with providing operations input for development proposals.
- Ensures and upholds comprehensive regulatory adherence, implementation, and compliance across all operations.
- Supports diverse programs with unique operational needs, deliverables and guest complexities
- Contributes to strategic planning, innovation and growth of regional operations
- Assists with developing, fostering and overseeing collaborative partnerships that enhance operational services and strategic initiatives.
- Monitors expenditure statements monthly and makes budget recommendations to the related Director.
- Assists in the development of necessary documentation and reporting systems to maintain accurate records and communication.
- Assists with providing operational input on new and ongoing property management and concerns. Monitors and supports the development of efficient Preventative Maintenance Programs to meet financial and resident needs as well as governing regulations.
- Participates in and ensures that site leadership contribute fully into the activities related to COR, COA, PQI, and RASIC etc. Trauma Informed Practice and Unbreakable Wellness, and any other wellness programs as defined.
- Ensures that operations comply with all required regulations and Contractual agreements, Health and Safety Standards and Regulations including WHMIS.
- Assist the Director of Health in attaining the Societies strategic goals both for health and housing operations. Assists in the development of policy statements, reviews and enforces operating policy and