IT Helpdesk Support Specialist

2 weeks ago

Delta, Canada Southpointe Academy Full time

Southpointe Academy is a leading edge International Baccalaureate (IB) Continuum School surrounded by the ocean, beaches and natural beauty of South Delta. As a co-educational, secular day school serving nearly 600 students from Kindergarten to Grade 12, Southpointe is known for its strong sense of community, collaborative culture and commitment to professional development. The school fosters caring relationships with students and develops young people of character who make a positive difference in the world.

Southpointe features world leading programming through its highly acclaimed IB Primary Years (Grade K-5) and Middle Years (Grade 6-10) programmes. The school will be adding the IB Diploma Programme to complete its innovative offering of IB from entry to graduation. The educational programme is supported through modern, purpose-built facilities and amenities.

Reporting to the Director of Finance and Operations, Southpointe is seeking an experienced **IT Helpdesk Support Specialist** who is knowledgeable and collaborative. This position will commence **as soon as possible**.

**Key Duties and Responsibilities**:

- Collaborate with various levels of school staff to raise awareness relating to network security and vulnerabilities;
- Provide support in first level troubleshooting within the telecom environment on digital systems;
- Remains current with changing technology, practices and equipment;
- Performs other related duties as assigned.

**Essential Qualifications**:

- High School Diploma or GED;
- Proficiency in Google Workspace, Office 365; Windows 10 and Mac OS in a domain environment;
- Good working knowledge of PC, Apple, and Chromebook hardware and peripherals;
- Good working knowledge of Windows, Mac, Linux and Chrome operating systems;
- Good working knowledge of basic networking (Wired/WiFi LAN, file sharing, VLAN, DHCP, etc.) Certifications in basic networking are an asset;
- Strong interpersonal, communication, and organizational skills;
- Ability to use judgment when providing information;
- Physically capable of performing the duties of the position;
- Knowledge of safe work practices.

**Preferred Qualifications**:

- Experience setting up presentation equipment for staff/student use, ensuring proper installation of operating systems and appropriate software;
- Audio-Visual support for live presentations and broadcasting, utilizing the most appropriate streaming platforms or have the willingness to learn these skills.

**Salary and Benefits**:

- Commensurate with qualifications and experience;
- Comprehensive health and dental plan, and other extended benefits;
- RRSP matching;
- Staff wellness program;
- Subsidised school lunch programme;
- Professional development resources and support.

**Application Instructions**:

- Cover Letter;
- Resume;
- Two letters of reference from past supervisors.

Please see our websitefor additional opportunities.

Applicants must be legally entitled to work in Canada or be in the process of obtaining the appropriate visa(s).

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Work Location: One location

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