Desktop Support Analyst

Driven by a love of plants, Pure Sunfarms is one of Canada’s largest, single-site, licensed producers of high-quality, greenhouse-grown cannabis based in BC’s Fraser Valley (Delta). We are proud to bring together individuals from a wide breadth of industries, backgrounds, and experiences, and promote a culture of belonging where everyone can truly be themselves - in every form of expression that is natural to them. This is our priority and guiding light at Pure Sunfarms, driving our uncompromising approach to quality and success within the Canadian recreational cannabis market. We believe our differences are our strengths, letting us look at cannabis in a whole new light.

As our Analyst, Desktop Support you will provide technical support to all company IT systems, networks, security systems, and technical production equipment, and provide support and customer service to all company staff, and occasionally visitors and guests.

**E**SSENTIAL FUNCTIONS**
- Monitoring and maintaining computer systems and networks
- Participating in discussions, projects, and planning of IT & Security initiatives
- Responding to Helpdesk tickets and service requests in a timely and professional manner, escalating to senior IT staff when appropriate
- Responding to issues associated with IT infrastructure, systems, and production equipment
- Communicating with the team and other departments for any IT support related issues
- Documenting and sharing all acquired knowledge concerning problem resolutions.
- Setting up and disabling user accounts and profiles, preparing equipment for deployment to client locations, including rebuilding, testing, cleaning, and packing
- Assisting with the technical design and architecture of IT infrastructure
- Providing physical support for the movement of equipment around the facilities
- Providing support to external clients as required
- Occasional after hours and weekend support may be required

**OTHER DUTIES**

At Pure Sunfarms, we are all growers at heart. Our plants and processes require in-person care and attention to ensure we’re bringing the best our plants and people have to offer to our consumers. This means other duties may arise since we work together to ensure we support all business activities - seed to sale.

This role is on-site, which requires you to work in Pure Sunfarms facility at all times in an operating role or directly supporting operations.

**YOUR BRAND, YOUR STORY**

We already know you are passionate about technology, but we want to know more about your story and experiences. You're good at the following:

- Completion of at least a post-secondary diploma in a related field, and certification in computer programming, support, or network administration is required, or a combination of education and experience
- Windows, and MacOS operating systems: 5 years (preferred)
- InTune deep experience is desirable
- Thorough knowledge of Windows family (10, Server 2012+), Office 365, Mac OS, networking concepts and implementation, and security best practices, including every best practice related to desktop and end-user.
- CompTIA, A+, Server+, Network+, Security+ (with at least one certification is desirable)
- Customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources
- Ability to work in a team environment as well as independently with mínimal supervision
- Ability to learn new skills and adapt to a fast-paced working environment.
- Ability to work under pressure and prioritize tasks and projects effectively
- Solid troubleshooting, problem-solving, and analytical skills
- Excellent interpersonal and communication skills
- Must have the ability to obtain RCMP Criminal Record Check and maintain security clearance

At Pure Sunfarms, we are growing our team with the same care we devote to growing our plants. We’re proud of the diverse and inclusive culture that we’ve built and are excited to learn more about your experiences and how you can contribute to Pure Sunfarms and the cannabis industry.