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Junior Account Manager

2 weeks ago

Richmond, Canada CARO Analytical Services Full time

CARO Analytical is an environmental and food testing laboratory, and the home of charismatic scientists driven to make the world safer and healthier. Whether it’s helping clean up contaminated sites, ensuring clean water for Canadians, or supporting food safety programs, CARO delivers the critical data that drives impactful change. Guided by our core values—'We’ve Got Chemistry,' 'Big Picture Sidekicks,' and 'Ahead of the Curve'—we foster a workplace that values collaboration, curiosity, and continuous improvement. Join CARO if you're ready to bring your authentic self, embrace curiosity, and lead your own journey of development. In return, we are committed to cultivating a work environment where your ideas and growth matter, one where you are given the opportunity to thrive and have a meaningful impact on the world around you.

**DESCRIPTION**: Junior Account Manager - Richmond, BC _(Full Time)_

As a Junior Account Manager for CARO Analytical Services’ growing laboratory network, your main responsibilities will include:
Client Project Support
- Act as client’s first point of contact for general inquiries, status updates, work order, analysis and all other questions or concerns.
- Setup and maintain client projects in LIMS.
- Respond/follow up on client feedback and problem-solving client concerns - appropriately escalate as needed and ICARs.
- Ensure special analytical requirements are communicated effectively to operations.
- Initiate and follow up on data verification with clients and confirm COC discrepancies.
- Enter Bottle Order Requests on CCI/WooCommerce.

Work Order Management
- Follow up on work orders with additional analysis and/or revisions.
- Data verification when requested by clients.
- Contact clients about delays.
- Data Entry - sublet.
- Invoicing - ensure pricing is set correctly for work orders, correct bid applied, surcharges.
- Work Order Review (as needed).

**QUALIFICATIONS**:

- Post-secondary education from an approved institution in a related discipline or an equivalent combination of education and experience.
- Industry experience is an asset.
- Energetic personality that can work independently in a fast-paced environment.
- An excellent understanding of client care and the ability to relate to a wide range of people.
- The ability to solve problems as they arise and to generate ideas.
- Detail orientated and good record keeping skills.
- Strong interpersonal and organizational skills.
- A polite, friendly, and diplomatic manner.

Pay: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- customer service or account management: 2 years (preferred)
- working in a laboratory: 1 year (preferred)

Work Location: In person