Workplace Experience Coordinator

2 weeks ago

Mississauga, Canada Cushman & Wakefield Full time

**Job Title**

Workplace Experience Coordinator
**Job Description Summary**

**Essential functions and responsibilities**:

- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
- Follow up with clients to ensure customer satisfaction
- Respond to all facility inquiries, assess problems and take the necessary corrective action such as resetting lockers, directing inquiries to correct departments and submitting work requests
- Monitor all workplace experience policies such as clean desk when employees leave each day
- Submit work orders for facility related deficiencies ensuring timely completion
- Assist Facilities team with adhoc requests such as event planning
- Assist with measuring and reporting key performance indicators against service level agreements ensuring that all KPI’s are met

**Key Competencies**:
Communication Proficiency (oral and written) Customer Focus Problem Solver Initiative Sense of Urgency Multi-Tasking Hospitality Focused Forward Thinker Detail Oriented Time Management Skills Team Orientation

**Important education**:

- **High school diploma or a General Equivalency Diploma (GED) required**

**Important experience**:

- A minimum of 2 years of work experience in an administrative, hospitality or tenant services capacity
- Ability to work in an ever-changing high paced work environment
- Previous customer service experience
- Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

**additional eligibility qualifications**:

- Computer proficiency with Microsoft Office Suite (MS Word, Excel, Teams and PowerPoint)
- Demonstrated ability to exercise good judgment
- Excellent interpersonal skills
- Ability to work a flexible schedule as needed

**WORK ENVIRONMENT**:
This job operates in a professional office environment. This role routinely uses standard office equipment.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

**aap/eeo statement**:
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

**other duties**:
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

**_ Note_**_: _This job description includes the core responsibilities for _C&W. These duties may have_ slight modifications based on the regional location._

The compensation for the position is: $44,737.87 - $52,632.79

INCO: “Cushman & Wakefield”

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