Guest Experience Centre Consultant

2 weeks ago

Mississauga, Canada Guest Experience Center Full time

Overview:
**RECIPE is looking for a**
**Guest Experience Centre Consultant**

**to join our Guest Services team**

**(Mississauaga, ON)**

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The
***
**Guest Experience Centre Consultant** will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The Guest Experience Centre Consultant
** **will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

**What you will do in this role**:

- Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
- Monitor and engage with Guests on various social media and review platforms
- Ensure all concerns are escalated to the correct departments for review, as set out by department standards
- Perform other duties as assigned

**What we are looking for from you**:

- Positive attitude with the ability to work well independently and part of a dynamic team environment
- Excellent communicator, both written and verbal.
- Exceptional organizational skills, ability to multi-task and high attention to detail.
- Must possess excellent telephone mannerisms
- Experience in Communications and Social Media is preferred
- French speaking and written communication skills are an asset
- High school diploma required and post-secondary education an asset

**What’s in it for you?**
- 20% associate discount card valid at participating RECIPE brands
- Flexible scheduling
- Competitive wages
- The chance to be part of a close-knit, innovative and energetic team
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

Guest Experience Centre's Hours of Operation

(Monday-Saturday 9AM-9PM & Sunday 12PM-7PM)
- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

  • Guest Experience Centre Consultant

    2 weeks ago

    Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience CentreConsultant** **to join our Guest Services team!** **(Mississauga, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Manager

    5 hours ago

    Mississauga, Canada Earls Kitchen + Bar Full time

    As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow. The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest...

  • Guest Experience Specialist Cashier

    2 weeks ago

    Mississauga, Canada Edo Japan Full time

    **HERE WE GROW AGAIN - GUEST EXPERIENCE SPECIALIST (CASHIER)** Edo Japan is a health-conscious fast food Canadian restaurant chain specializing in Japanese Teppan-style cooking. We were founded in 1979 by Reverend Susumu Ikuta and continue our success to this day with more than 211 stores across Canada and we continue to grow. Our inclusive philosophy is...

  • Guest Experience Leader: Personalization

    5 hours ago

    Mississauga, Canada Earls Kitchen + Bar Full time

    A popular restaurant chain in Mississauga is seeking a Guest Experience Manager committed to leadership and exceptional guest relations. The ideal candidate will excel in creating personalized experiences for guests, bridge technology with authentic hospitality, and embody teamwork. This role comes with competitive compensation, flexible scheduling, and...

  • Guest Services Agent Towneplace Suites By Marriott-mississauga-airport Corporate Centre

    4 days ago

    Mississauga, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Marketing & Guest Experiences Lead (Events)

    3 weeks ago

    Mississauga, Canada COMPASS GROUP CANADA Full time

    A global foodservice company is seeking a Marketing & Guest Experience Leader for Chef's Hall in Mississauga, Canada. The role requires leading marketing strategies, enhancing guest experiences for events, and coordinating logistics with teams. Candidates should have 3–5 years in marketing or events and a passion for food culture. The position offers a...

  • Guest Services Representative

    6 days ago

    Mississauga, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative (Part-Time) Contract **Job Description Summary** Main Objectives: Be an active, efficient and effective member of the Erin Mills Town Centre Guest Services team Provide premium customer service through established programs, including but not limited to providing information, support and shopper services to...

  • Guest Experience Champion

    5 hours ago

    Mississauga, Canada McDonald's Canada Full time

    A leading fast-food restaurant chain in Peel Region is seeking a Guest Experience Leader to inspire and guide a team in providing exceptional guest experiences. This role emphasizes customer connection and proactive service. Ideal candidates are personable and attentive to detail, ensuring that every guest feels valued. Competitive hourly wage and...

  • Luxury Corporate Concierge

    3 weeks ago

    Mississauga, Canada COMPASS GROUP CANADA Full time

    A leading food service company is seeking a Corporate Concierge to join their elite hospitality team in Toronto. This role involves creating exceptional guest experiences in a luxury setting, requiring attention to detail and sophisticated service delivery. Ideal candidates should have at least 3 years of experience in premium customer service, possess...

  • Luxury Corporate Concierge

    3 weeks ago

    Mississauga, Canada COMPASS GROUP CANADA Full time

    A leading food service company is seeking a Corporate Concierge to join their elite hospitality team in Toronto. This role involves creating exceptional guest experiences in a luxury setting, requiring attention to detail and sophisticated service delivery. Ideal candidates should have at least 3 years of experience in premium customer service, possess...