Program Assistant

**ABOUT US**

**ABOUT THE ROLE**

The Program Assistant, Intensive Services provides a broad range of administration support to the respective program staff and management, as well as high level of customer service, which ultimately contributes to high quality services received by clients and families served by the programs.

**_ Salary range:_** _$43,984 to $51,220 per annum_

**_ Benefits:_** _Competitive Group Health Benefits, Defined Contribution Pension plan_

This position is represented by OPSEU local 567.

**WHY JOIN OUR TEAM?**
- We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
- We provide opportunities for growth and professional development.
- We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
- We have a collaborative and supportive Senior Management Team.
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

**WHAT YOU WILL DO**
- Provide administrative support that ensures the program team have the training, tools, and resources required to enable the delivery of service and meet client, family and program needs.
- Liaise with clients, healthcare professional offices, service providers and partner agencies to ensure client information is complete and processed accurately to ensure their needs are met during service or program delivery.
- Create and maintain electronic and paper records for the programs supported, ensuring system data and documents are checked for accuracy and completeness, and are filed/ stored or entered/ uploaded to the appropriate physical location or database(s). Ensure confidentiality of records is maintained and meet the required level of security access (i.e., password protect/ encryption) per the Organizational or Program guidelines.
- Provide regular reception coverage during meetings and extended absences and to meet program needs, to ensure a client friendly, welcoming approach to clients and other visitors to the organization through answering phone calls, responding to inquiries, receiving registration packages and receiving clients and visitors that arrive at reception.

**THE “MUST HAVES”**

The following education, professional memberships and knowledge are a requirement for this role:

- Post-secondary education in Business or Office Administration.
- 2 or more years of administrative experience.
- Awareness of the role of inclusion, diversity, equity, and accessibility (IDEA) in the workplace and within the community being served by the position.
- An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
- Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.

**THE ‘NICE TO HAVES’**
- Functional computer and client information system knowledge.
- Fluency in another language(s), including sign language.

**BEFORE STARTING WITH US**
- A Vulnerable Sector police check.
- A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.

**HOW TO APPLY**

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.