Service Administrator

The Service Administrator is detail-oriented and is responsible for supporting the Service Department in a analytical and administrative capacity. The position requires excellent data analytical, organizational and communication skills and will be responsible for creating service orders, control cost, business reports and timely invoicing of service orders and contracts as required.

**RESPONSIBILITIES**:

- Opening Service Orders with the required information i.e. Purchase ¿Order/Service Request Forms/Scope of Work.
- Administrating contract work orders and reporting.
- Handling warranty work orders with the required information and approvals.
- Controlling Service Order costs within budget.
- Ordering, tracking & expediting of parts for the Service Orders.
- Carrying out invoice process of Service Orders in a timely manner.
- Confirming accurate entry of labor on Service Orders.
- Purchasing from external suppliers as required.
- Providing customer quotations & failure analysis reports for repair & return, exchange & fixed price Service Orders.
- Management and control of WIP (work orders in progress)
- Tracking of Exchange Components Sales/Core Returns.
- Retrieve, organize, and analyze information to help a company improve production, efficiency, or another valuable aspect of the business's operations.
- Test programs or databases, correct errors and make necessary modifications to existing databases.
- Writing and developing reports to meet business needs.
- Continuously improve reporting implementation and adapt to changing technologies.
- Identifying potential new sales opportunities.
- Work hand-to-hand with stakeholders to understand business problems, developing data driven solutions to overcome these problems.
- Assist in vacation planning, administration coverage, after hours scheduling.
- Assist in the promotion and implementation of Customer E-Commerce Solutions ie. Shop On Line, EDI, DocMine, Nimbi, Ariba, M3....
- Comply with the organization's people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards.
- Perform special studies and carry out special assignments, as required by his/her manager.
- Work on special projects assigned to you by your manager or PSD BLM.
- Work cooperatively and positively with all departments in a spirit of teamwork to address problem areas and stimulate aftermarket sales.
- Foster practices within the company that is consistent with its values and beliefs. Share knowledge with colleagues and actively work to raise the competence level of our aftermarket group. Strive for unity and trust within the group and expect to produce results before receiving rewards.
- Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.

**EXPERIENCE/EDUCATION**:

- Five or more years’ experience in Service Administration/Data Analyse/Service Planning.
- Bachelor's degree or equivalent in Business, Accounting, Computer Science, Data Science, or related quantitative field (Applied Mathematics, Engineering)
- Valid ‘G’ Driver’s License
- Fluency in English and French is an asset (oral & written).

**SKILLS AND ABILITIES**:

- 5 years of experience.
- Advanced Microsoft Excel skills (Macros, Pivot Tables, Index Match, Filters, Condition Formatting, Charts, Offset etc.)
- Computer literate, including effective working skills of MS Office, Outlook, M3, Smartsheet, Power BI, Click and Decide etc.
- Critical thinking.
- Data and information analysis.
- Research.
- Great communication and problem-solving skills.
- Proven and motivated self-starter who can work with mínimal supervision but can take direction.
- Strong team player.
- Customer relation skills.
- Excellent interpersonal skills.
- Ability to travel if/as required.
- Driven to obtain 100% customer satisfaction.

**Additional tasks and duties may be required

**United. Inspired**. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.