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Account Executive
1 hour ago
**About Us**
Alexa Translations is a leading translation service provider that helps the world’s largest
and most prestigious legal, financial, and government industries with translation solutions
that elevate the way they do business. Since 2002, we have grown our reputation by
forging long-term relationships built on trust. Helping our clients reach their business
goals is the foundation of our success.
We have built best-in-class Artificial Intelligence (AI) machine translation technology that
is specifically trained for the Canadian legal and financial markets. It delivers complex,
industry-specific translations with unprecedented quality and unmatched speed.
Alexa Translations is a rapidly growing, highly entrepreneurial translation services
Montreal, or Mexico City locations and tools that will allow you to work from home when
required (laptop, phone, G-suite).
**About the Role**
As an Account Executive, you will play a pivotal role in nurturing and expanding
relationships with our existing professional translation clients in the legal, financial and
securities industries. Your primary focus will be strategically growing and nurturing
existing accounts and you’ll be responsible for the full sales cycle. If you’re a dedicated,
well-versed, and experienced self-starter who values a commitment to exceptional
customer service and building long-term partnerships with clients, we want you on our
Alexa Translations team.
**Responsibilities**
- Build, develop, and manage strong client relationships with existing professional
translation services clients.
- Managing the end-to-end sales cycle through active prospecting to non-spenders,
handling inbound leads, and ensuring effective closure and ongoing retention of
clients through proactive outreach for upcoming translation projects.
- Identify and secure product expansion, up-sell and cross-sell opportunities within
existing accounts assigned to you.
- Manage ongoing projects and client relationships with new professional translation
clients referred by the Business Development team.
- Perform Quarterly Business Review meetings with your assigned accounts to gather
customer feedback and ensure customer satisfaction.
- Handle client objections, provide appropriate solutions and alternatives within the
time limits; and follow up to ensure the resolution of client issues or quality
concerns raised.
- Demonstrate strategic thinking, handle pressure, and consistently meet sales
targets.
**Requirements**:
- 4+ years of experience in account management.
- Full proficiency in professional-level English and French.
- Subject matter expertise in the financial industry is a must
- Proven ability to manage and develop relationships with C-level executives and
senior managers.
- Proficient in Microsoft Suite (Word, Excel, Powerpoint) and Google Suite (Gmail,
G-drive).
- Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
Education
- College diploma, university degree, or equivalent
General Expertise
- Very strong work ethics and interpersonal skills are essential to developing trusted
relationships.
- Sharp critical thinking and tactical execution skills.
- Superior organization skills, with proficient and habitual time management
practices.
- Represent the brand with sophistication and impeccable presentation through
strong written and oral communication skills.
- Exceptional negotiation skills to navigate and secure favorable outcomes.
- Active listening skills.
- Outgoing and personable personality, adept at working with all levels of
management and external stakeholders.
- A positive outlook, a can-do attitude, and a solution-oriented mindset.
Hours of Work
- Alexa Translations hours of operation are 9:00 am - 5:30 pm EST Monday to Friday.
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