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Support Services Specialist
3 weeks ago
Position Title: Service Support Specialist
Location(s): Grange
Wage Rate: $24.87 to $30.34 per hour
Reports to: Manager, Respite and Residential Supports
WHY YOU’LL LOVE WORKING AT HOPEWELL
As a Hopewell team member, you’ll be changing lives. Hopewell is the only organization in Guelph Wellington licensed to serve people with developmental disabilities of all ages. Working with children, youth, and adults with diverse support needs, the work we do is varied, challenging, and meaningful. You’ll be enriching the lives of supported individuals through all kinds of activities delivered through our core residential, respite, and recreational support services.
Unified by a shared purpose and passion - to come together and support some of our community’s most vulnerable people - our team of approximately 150 is a tight-knit community where each member feels valued and supported to do their best work. Our team may be small, but we are mighty, and as a member, you’ll have direct and close connection to leadership. You are not only empowered but also encouraged to bring forward any ideas that can advance the quality of care we deliver.
Since 1983, Hopewell has supported over 7,500 individuals and their families. This has all been made possible by people just like you who are relentlessly dedicated and driven to make a difference in the lives of people with disabilities.
WHAT WE OFFER
To recognize your contributions, in addition to your hourly wage, we provide:
- A competitive group benefits package (available for regular full-time staff)
- An Employee Assistance Program (EAP) (available for all staff)
- Retirement Savings Plan with employer contribution matching up to 3% (available for regular full-time staff)
- Industry-leading, on-the-job training and educational programs such as:
- Nonviolent Crisis Intervention (NVCI) Training
- Medical Support and Health Promotion (medication administration, bowel management, and supporting with meals)
- Eligibility for professional development funding for specialized training programs, conferences, and/or workshops to support your career growth
- Opportunities for career advancement: We make every effort to promote from within and have had many team members develop in their careers from support worker roles to leadership positions
JOB SUMMARY
The role primarily supports youth and adults with complex developmental, physical and behavioural needs. Along with the support of the leadership team and behavioural therapist the SSS will be responsible for effectively implementing behavioural support plans and protocols and assist with clinical assessments as needed. The position will be responsible for the collection of data on programs and be actively involved in providing person centered care, a strong advocate for the people supported within the home.
DUTIES AND RESPONSIBILITIES
- Consistently and effectively implement Behaviour Support Plans and programming to reduce risk-behaviour and support skill development for individuals with complex needs.
- Work directly with supported individuals utilizing supportive intervention strategies (including crisis intervention strategies like physical restraints, behavioural PRN administration) and de-escalation techniques.
- Assess risk and support persons in developing a plan to keep the person safe.
- Provide person-directed supports and services to supported individuals in a manner that is respectful and fosters self-determination and empowerment whenever possible.
- Provide transportation to and from all daily living activities
- Assist in all activities of daily living. Including personal hygiene support, participation in physical, vocational and recreational activities.
- Effectively implement care plans for individuals supported, including behaviour support plan proactive strategies and de-escalation strategies.
- Provide education and mentorship to people supported on individual choice and informed decision making.
- Promote a safe environment for people supported (in home and community), staff, families and visitors.
- Assess needs of client and exercise good judgment when implementing intrusive measures for people supported.
- Ensure all documentation is completed in a timely manner in accordance with ministry requirements. This includes detailed incident reports, daily notes, communication logs and data collection.
- ** Work with the Behavioural team in data collection reporting, completing data sheets and advising on any new or concerning behaviours being presented by supported individuals.**:
- At times may act as a laison between the families, people supported and leadership.
- ** Participate in writing, Individual Service Plan documentation, recording medical appointment outcomes or other consultive appointments. Consult with the team supporting the individual to evaluate the individual's needs and plan for continuing services.**:
- ** Provide formal and informal mentorship and training to new employees,
