Night Auditor

1 week ago

Calgary, Canada Holiday Inn Express and Suites Airport Calgary, 41 Freeport Crescent NE. T3J 0T6 Full time

***:
The Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of the Guest Services Agent.

**KEY DUTIES AND RESPONSIBILITIES**:

- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' concerns that may arise during the night shift.
- Follow up on all guest concerns to ensure appropriate action has been taken.
- Compile information pass-on data to relay important messages regarding guest, housekeeping or maintenance issues to various department managers.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
- Present statements of charges to departing guests and receive payment.
- Daily accounting data entry and reconciliations
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue report.
- Take over from the evening GSA, checking and accepting float and takings.
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
- Accept and lock away keys from various departments.
- Prepare hotel operating reports and complete audit package to laid-down standards.
- Correct any errors or omissions made by GSAs
- Prepare Credit Card/Charge Card summaries and post to ledger account.
- Complete Night Audit Checklist and other various projects as assigned by the Guest Services Manager, Property Controller or Hotel Management Team.
- Maintain a high standard of personal hygiene and appearance.
- Provide exceptional customer service with a smile.

**SKILL/EDUCATION REQUIREMENTS**:

- High School Diploma, G.E.D. or equivalent
- 2+ years of experience as a Hotel Night Auditor is considered an asset.
- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Strong working knowledge of hotel management/operating systems. Experience using Micros and Opera is an asset.
- A positive attitude and the ability to work unsupervised.
- Strong working knowledge of accounting practices and principles
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing.

**Job Types**: Full-time, Part-time, Casual

**Salary**: From $17.00 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Calgary, AB T3J 0T6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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