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Client Success Specialist

2 weeks ago

London, Canada InnoSoft Canada Inc. Full time

Do you have a passion for sports and recreation? Are you a tech-savvy problem solver? If so, we have the perfect job for you We're looking for a support agent committed to providing #Legendary Service to our clients.

Fusion is a recreation management tool that empowers recreation departments of all sizes to get the most out of their facilities. You will be part of the go-to team for clients who need assistance with Fusion and our other products, like FusionGo and Fusion Wave. You'll collaborate with a team of experts to troubleshoot anything from simple configuration questions to more complex software inquiries, helping our clients get the most out of our products.

**What will your day-to-day look like?**
- Investigate and solve client issues using your critical thinking skills and the resources available to you.
- Proactively manage your queue of outstanding customer inquiries and follow up with customers on a frequent basis.
- Assist various teams like Implementation and Education, with client tasks.
- Document software bugs and elevate via appropriate channels.
- Elevate sensitive/noteworthy customer situations to management team as necessary.

**What qualifications will you need?**
- Strong written and verbal communication skills are essential.
- A bachelor’s degree/diploma.
- 1-2 years experience in Technical Support.
- You're familiar with CSS/HTML and MSSQL.
- You’re familiar with SSO (SAML 2.0) solutions.
- You’re good at problem solving and you know when to ask for help.
- You’re a solid team player, but you’re also able to work on own initiative.

**What else do you want to know?**
- Flexible work environment.
- We’re a small company but part of Constellation Software’s big family
- Competitive salary.
- Benefit package included.
- Opportunities for growth.

**Job Types**: Full-time, Permanent

**Salary**: $47,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Stock options
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person