Inside Sales

2 weeks ago

London, Canada HTS Engineering - Heat Transfer Solutions Full time

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Job Description: Service Department - Inside Sales and Project Coordination

**Responsibilities**:

- Work safely following company policies and guidelines
- Attend safety and other training as required; which may include afterhours attendance
- Learning the HVAC Service Sales from ground up
- Field visits to acquaint and gain knowledge of HVAC industry equipment and sites
- Investigate and familiarize yourself with all aspects of the Service Sales business
- Perform inside sales duties such as cold calls, service follow up, customer satisfaction surveys
- Formalize, prepare and forward service quotes
- Update and Maintain quote activity reports for Monthly and Quarterly reporting to Manager
- Part sourcing
- Support Service Sales group as needed
- Learn and participate in service functions including Admin, Dispatch etc.
- Maintenance Contract Set up and follow up
- Other related duties as assigned

**Skills**:

- High level of commitment to customer service
- Strong Computer skills
- Excellent problem solving skills, interpersonal and communication skills
- Requires a self-motivated team player capable of managing multiple priorities
- Ability to work both individually and in a team environment
- Be a self-starter with a focus to contribute and succeed

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