Audio Visual Facilities Technician

**ABOUT GOWLING WLG**

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

**PROFILE**

The Audio Visual Facilities Technician will provide advice and technical support services to end users in areas related to the installation, operation, access, maintenance and repair of all audioconference, videoconference, audiovisual and multimedia equipment. In addition, this role will perform duties such as purchasing, budgeting, shipping, receiving, storage, reception, office communication (mail, courier, etc.), space utilization, print services, facilities equipment maintenance services and food services.

**RESPONSIBILITIES**
- Meet with internal or external clients on site to ensure that all equipment setup is working tested and working properly including connection, audio and video checks as well as operational assistance for all meeting requests.
- Ensure meetings using any Unified Communications (UC) platform (MS Team, Zoom, etc.) are connected on time.
- Accommodate and deliver last-minute changes to meeting requirements and handle equipment challenges and changes in a timely and professional manner.
- Monitor events and check in on clients throughout the day to foster the client relationship.
- Review, coordinate and manage meetings bookings with requesters as required.
- Provide immediate support during audio/video conference malfunctions, ensure equipment or software is repaired in a timely manner, or provide alternate solutions.
- Respond to technical issues, act as a first point of contact for users requiring audioconference, videoconference, audiovisual or multimedia assistance.
- Troubleshoot and identify problems related to the audio/video equipment and resolve either directly or by coordinating support with the equipment vendor.
- Perform regular inspections to ensure all boardrooms and meeting rooms are functioning as intended. Ensure room reset after the meetings.
- Remain current with industry technologies, products and trends. Provide recommendations for equipment improvements or upgrades to the manager.
- Create, implement and document existing or new audio/video procedures to streamline and improve client service.
- Train peers or clients on office technology as required.
- Maintain audio/video equipment throughout the office either directly or by coordinating support with the equipment vendor.
- Develop and maintain good relationships with vendors.
- Provides support to all areas within office services and facilities, which would include completing photocopy and document assembly requests; receiving and sending fax transmissions; receiving and/or collecting incoming and outgoing mail and deliveries and ensuring ongoing dispatch and delivery.
- Works broadly with all groups across the firm including Client Services, Marketing, IT, Human Resources, etc. for purposes of accomplishing shared objectives.
- Assist in monitoring and responding to issues that relate to office services or premises, including lighting; air flow; furniture; equipment; and co-ordinates the purchase of office supplies, furnishings etc.
- Performs minor housekeeping duties throughout the office environment, including lounges, lunchrooms and conference rooms to ensure that they are clean, neat and orderly in appearance.
- Assists with office moves and provides general maintenance duties as required.
- May be required to assist in accounting duties such as depositing monies at bank; coordinate file closures and; retention, retrieval and recording of all closed files at offsite storage facilities.
- Maintains inventory of firm supplies and equipment.
- Respond to requests for assistance from reception and any other area within Office Services and/or Facilities.

**QUALIFICATIONS**
- Ability to work independently with mínimal supervision.
- Solid organizational skills, a strong sense of urgency