Guest Service Attendant

**Guest Service Attendant (Bell / Valet)**

We are currently searching for a warm, welcoming, articulate Guest Service Attendant (Bell / Valet) to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests. If you love meeting new people, being of service, and helping to grow a new and exciting luxury boutique brand, we would love to chat.

**Property overview**

Minutes from Vancouver Airport but far from your typical airport hotel, Versante Hotel dazzles with vibrant colors, natural light and innovative design. At Richmond, BC’s only luxury boutique hotel, you are free to be anyone, indulge your identity, and revel in one of life’s greatest luxuries: play. Choose from 100 luxurious guestrooms and suites in five bold designs and a variety of sophisticated venues for dining, meeting, and socializing, including Bruno restaurant, a culinary adventure across the Mediterranean, and Versante Bar, featuring classic cocktails. Guests will enjoy the fitness amenities including Life Fitness, Peloton, and Mirror workout equipment, an outdoor heated saltwater pool and jacuzzi, along with bikes available to explore as your leisure.

**Let’s chat if.**
- You are passionate about hotel operations.
- You are a team player, hard worker and love talking to people about just about anything.
- You enjoy an everchanging environment and can multitask with speed, attention to detail and accuracy.
- You are a clear thinker with good problem-solving skills and can work with mínimal supervision.
- You are flexible and willing to meet the demands of a 24-hour operation.

**Summary of Responsibilities**
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a luxury level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Luggage assistance.
- Assist in locating guest's lost luggage.
- Correctly tag, store and retrieve luggage from holding room.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Identify fire exit closest to guest's room and explain safety features of assigned room.
- Offer packing/unpacking service; explain pressing and laundry service.
- Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
- Relay accurate directions to guests on inquiries of transportation within the local area.
- Remain in assigned postposition, maintaining correct stance.
- Deliver items to guest rooms promptly
- Monitor and maintain appearance of lobby areas and luggage holding room.
- Polish brass luggage carts and maintain cleanliness of carts.
- All other duties as required.

**Qualifications and Skills required**:

- High school diploma
- Experience in the same or similar role in a luxury setting preferred.
- Available a minimum of 3 days a week to work flexible hours including early morning, afternoons and overnight.
- Familiar with city, area, local attractions, and restaurants.
- Possess a BC Class 5 drivers license for transporting guests in the hotel car.
- Ability to stand/walk for prolonged periods.
- Required to speak, read, and write English, with fluency in other languages preferred.
- Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 60 pounds.

**Job Types**: Full-time, Permanent

Pay: From $22.00 per hour

Additional pay:

- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Class 5 (required)

Work Location: In person