Site Manager

**Powering Vision**

Essilor is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products are worn by one billion people daily in 130 countries. Essilor Canada employs more than 1,000 visionaries nationwide throughout its 30 locations.

Join our team as a **Site Manager (12-Month Contract) in Waterloo **and be a visionary. Pave the way to a brighter future, both for yourself and all Canadians needing visual correction.

**Your mission**

Reporting to the Director of Regional Laboratories, the Laboratory Manager is responsible to achieve the business objectives that have been set for the laboratory. The incumbent has to consistently monitor and improve the efficiency of the laboratory in terms of quality, productivity, customer service level and profitability. The incumbent is responsible to manage the team in the branch, as well as developing great relationships with existing or new Eye Care Professionals (ECPs) and with the sales Force.

By working closely with the Region key players, i.e. the Director of Sales, the Finance Manager and the HR Business Partner, the Lab Manager will ensure that the laboratory performance maximizes profitability, customer service level and quality.

**Your main challenges**

Facility Management
- Support all the different tasks and activities in the site to ensure the efficiency, productivity and profitability of facility;
- Management of operations costs and budgets in relation to the quality of our products and service levels and TAT;
- Identify opportunities and implement initiatives for increasing business development;
- Deliver products that meet ESSILOR’s quality standard and customer satisfaction;
- Participate in different management level meetings;
- Ensure the implementation of commercial policies, guarantees and procedures in force;
- Be a technical advisor and main contact with customer;
- Work closely with existing customers and maintain a great partnership and business relations.

Human Resources Management
- Management of the site's human resources, by ensure the administration, engagement and development of the sites talent and team potential;
- Manage the team’s performance and ensure their objectives are aligned with the company’s goals;
- Ensure clear and efficient communication and training to personnel regarding company policies, product information and any relevant information relating to employees daily tasks;
- Promote EssilorLuxottica’s principles and values.

Production Management
- Manage of all the different steps of production from the reception and recording of an order to the delivery to our customer;
- Monitor ongoing production and sales reports to ensure operations efficiencies;
- Daily management of the production flow (WIP) to ensure our service level commitments;
- Ensure compliance to the site’s EHS regulations.

Management local Suppliers
- Negotiation of all local delivery, site maintenance and local services providers’ contracts;
- Keep management informed in relation to new or modified contracts;
TRANSVERSAL RESPONSIBILITIES
- All employees have a responsibility to contribute to the Group’s sustainability and in doing so ensure that we can continue to fulfil our mission of improving lives by improving sight;
- All business decisions and actions must serve and be in line with the Group’s sustainability goals and mission
- All employees have to understand and share the values that underlie our company;
- An employee must abide by the “sanctions for non-compliance” policy in the performing of his/her duties.

**Your profile**
- University Degree (Administration or a combination of academic relevant experience);
- Minimum of five (5) years of professional experience in operation management,

(Optical, healthcare, and/or retail industry experience strongly preferred);
- Technical Knowledge in edging & mounting of ophthalmic lenses is a strong asset;
- Experience in customer service and order management;
- Proven track record of understanding customer value and satisfying customer requirements
- Proven ability to lead and maintain teams;
- Excellent verbal and written communication skills;
- Knowledge of the Microsoft Office software (Excel, Power Point, Word);
- Strong organizational skills;
- Must be able to prioritize and multi-task in a fast-paced environment;
- Excellent communication and problem-solving skills;
- Strong analytical skills with a high sense of observation and attention to detail;
- Licensed optician is an asset.

**Why work with us?**

At EssilorLuxottica Canada, diversity is one of our most important values. If you have any particular needs, don’t hesitate to contact us and we will work with you at each step of the recruitment process to ensure that you feel at home.

**Job Type**: Part-time

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