Remote - Bilingual Collections Officer

**Remote - Bilingual Collections Officer**
**MCAP at a Glance**
Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.
**The Role**

This position is responsible for contributing to the Paradigm Quest collections team. As a member of the Collections team, you will provide excellent customer service while collecting on delinquent accounts and determining the most effective method of bringing the account up to date.
**Accountabilities (include, but not limited to the following)**:

- Contacts or attempts to locate more difficult collection accounts and handles customer escalated concerns
- Reviews and analyses accounts as presented to determine the most effective method of bringing the account up-to-date and protecting our client’s assets
- Identifies potential loan development customers for our client
- Maintains a high level of product knowledge to provide professional, courteous financial counsel for customers in difficult financial situations
- Identify and escalating potential loss mitigation accounts
- Handle payout shortfalls
- Handle unpaid bridge loans by following up with law firm
- Tax arrears Tracking
- Resolve cancelled property insurance
- Issue collection letters
- Answer Collections inbound calls
- Make Collections outbound calls
- Handle multiple priorities in an ever-changing work environment
- Adapt to the changing priorities of a fast-paced work environment
- Fulfill customer expectations while complying with policies, practices, and procedures
- Contribute to the overall success of Paradigm Quest team, as well as work independently to achieve specified targets.

**What You Bring To The Team**
- Canadian Banking experience or other Financial Services experience (mortgage industry) is considered an asset
- 2+ years’ experience as a Collections Agent
- 2+ years in a Call Centre environment
- Mortgage industry experience considered an asset
- Previous office/customer service experience considered an asset.
- Clear understanding of Mortgage Operations and Life Cycle
- Bilingual in French and English both written and verbal
- Knowledge of federal and provincial legislation regarding collections of mortgages is an asset
- Working knowledge of legal mortgage documents considered an asset
- Possess solid Microsoft Word, Excel, and computer skills
- Strong negotiations skills
- Excellent verbal, and written communication skills with all levels of the organization.
- Proven diplomacy, tact, decision making and negotiation skills.
- Ability to multi-task in a fast-paced environment
- Strong interpersonal skills and the ability to interact with all levels within the organization.
- Ability to pull resources together to meet deadlines.
- Ability to work effectively in a diverse work group.
- Excellent problem-solving and conflict resolution skills
- Carries out duties with integrity and takes responsibility for actions.
- Strong work ethic.
- Flexible and approachable.
- Shares knowledge and enjoys learning
- Excellent organizational skills and the ability to work independently with mínimal supervision
- Ability to work in a high-paced environment and deal effectively with high levels of volume and stress
- Ability to discuss and diffuse escalations with both internal and external customers either in writing or verbally
- College Diploma or University Degree in Business or equivalent experience
- Possess solid MS Office/Computer skills

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies in Canada, then we want to hear from you
**Be A Part Of Something Great**

MCAP is Canada’s largest independent Mortgage Finance company with over $140 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.
**Position #**: req1531
**Employment Status**:Permanent Full Time
**Location**:Remote - Canada Wide
**Number Of Openings**:2
**Department**:Collections
**Internal Job Title**:Collections Officer

The above information in