Edmonton- 3rd Party Collection Agent/debt Counsellor

1 week ago

Edmonton, Canada Total Credit Recovery Limited Full time

We’re looking for **Junior, Intermediate, and Senior 3rd Party Debt Collection Agents/ Debt Counsellors to work from the comfort of their home in the Toronto area.**

Ideally, you will possess strong communication skills, be computer savvy, and be confident in your ability to speak to debtors regarding payments. Prior experience in collections is not required for a junior role.

**In order to be eligible for employment, you must reside in a reasonable commuting distance to the TCR office in Edmonton in order to pick up your equipment.**

**Compensation in this role consists of an hourly wage, plus performance-based bonuses/commission/incentives. Base rate of pay is commensurate with experience.**

**Responsibilities**:

- Contact consumers via the telephone to arrange payments for past due accounts
- Assist clients by proposing solutions to address financial objectives such as, debt management
- Research and evaluate consumer’s financial status, credit and ability to repay the loan
- Complete initial trace work using online tools and account systems
- Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Complete credit and loan information
- Clearly and concisely document the details of each call
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action
- Review and update credit and loan files
- Other duties as assigned

**Requirements**:

- Clear criminal background check
- Able to work evenings and/or weekends on a rotating basis
- Secure enclosed space to work from home in
- Reliable high-speed internet connection
- Cell phone compatible with DuoMobile App for 2FA
- Excellent communication skills
- Negotiation skills
- Drive and ability to meet targets
- Ability to stay calm
- Experience in a call centre environment also an asset
- ** Fluency in French is also considered an asset.**

**About Us**

Total Credit Recovery (TCR) is the largest Canadian-owned debt collection agency. With over 43 years in business, we represent some of the largest banks, credit cards, cell phone providers and government institutions.

Our mission is to be the model of integrity, innovation and service delivery excellence in the Canadian receivables management industry.

Currently, we hold 4 offices across Canada and over 300 active employees. TCR prioritizes regulatory compliance, audit, and controls.

We have full biometric security systems, and are **ISO 27001** and **PCI-DSS 3** certified, and are a **federally registered protected B-level facility**.

Total Credit Recovery Limited is proud to be an equal opportunity employer.

DebtCounsellor #DebtCollections #RecoveryAgent #CallCentreAgent #CallCentreRepresentative #Credit #Debt #Recovery

  • Debt Counsellor/ Collection Officers

    1 week ago

    Edmonton, Canada Total Credit Recovery Full time

    **Now Hiring - Debt Counsellor or Collection Officers Edmonton, Alberta** Are you a motivated individual? If so, then bring your expertise to Total Credit Recovery to conduct debt collection activities. We need talented, passionate professionals who are motivated to succeed! - Thrives in the art of communication whether it be written or verbal - Enjoy...

  • Debt Counsellor/ Collection Officers

    3 days ago

    Edmonton, Canada Total Credit Recovery Full time

    **Now Hiring - Debt Counsellor or Collection Officers Edmonton, Alberta** Are you a motivated individual? If so, then bring your expertise to Total Credit Recovery to conduct debt collection activities. We need talented, passionate professionals who are motivated to succeed! - Thrives in the art of communication whether it be written or verbal - Enjoy...

  • Debt Counsellor/ Collection Officers

    1 week ago

    Edmonton, Canada Total Credit Recovery Full time

    **Now Hiring - Debt Counsellor or Collection Officers Edmonton, Alberta** Are you a motivated individual? If so, then bring your expertise to Total Credit Recovery to conduct debt collection activities. We need talented, passionate professionals who are motivated to succeed! **What’s in it for you?** - Competitive salary - Paid training - Commission,...

  • Call Center Rep/debt Counsellor

    5 days ago

    Edmonton, Canada Total Credit Recovery Limited Full time

    **Position Overview** **If you are professional, dynamic, hard working, and have excellent English verbal and written communication then we are looking for you! (and a little competitive doesn’t hurt either!)** **We are seeking individuals to work for TCR as a Debt Counsellor. In this position, you will be providing debt recovery services for a variety...

  • Call Center Agent

    1 day ago

    Edmonton, Canada Total Credit Recovery Full time

    Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with around 400 employees in 4 offices across Canada. **Position Overview** We are currently seeking hard working, energetic, professional individuals to work...

  • Debt Collector

    1 week ago

    Edmonton, Canada International Credit Experts Inc. Full time

    International Credit Experts Inc. is a leader in debt collections and call center services. We are looking for junior and intermediate-level collection agents/account receivables executives to join our growing team. Competitive salary will be offered based on experience however, training is provided to those who qualify. **Job Duties**: - Ability to...

  • Debt Collector

    6 days ago

    Edmonton, Canada Priority Credit Management Corp. Full time

    Welcome to Priority Credit Management (PCM), a dynamic and innovative credit and collection firm. Our bedrock values: Accountability, Caring, and Empowerment (ACE). We aim for every team member to bring an ACE attitude every day. At PCM, we're more than a company - we're determined to harness every individual's potential to ignite significant change. Join us...

  • Adoptions Counsellor

    2 weeks ago

    Edmonton, Canada Edmonton Humane Society Full time

    The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral...

  • Adoptions Counsellor

    2 weeks ago

    Edmonton, Canada Edmonton Humane Society Full time

    The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral...

  • Adoptions Counsellor

    1 week ago

    Edmonton, Canada Edmonton Humane Society Full time

    The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral...