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Sales Representative

5 hours ago

Toronto, Canada CSA Group Full time

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
CSA Group has an immediate opening for a Sales Representative (Inside Sales Representative).

Reporting to the Manager, Inside Sales and Technical Support, the Sales Representative (Inside Sales Representative) serves as an internal sales and customer contact for initial inquiries, project quotes and services. Supports the development of new accounts and the development of new opportunities within established accounts through service excellence.

**Responsibilities**:

- Responsible for the profitable sales of CSA products and services to new and existing clients while providing exceptional customer service
- Creating sales quotes in support of standard products, services and training sales. Executes the sales of such from a variety of sources including inbound and outbound calls.
- Provides assistance to regional offices, Key Account Coordinators, Product Managers and internal stakeholders for order processing, credit entry and training needs as required. Provides product quality and promotional feedback to Education and Services functions including; Product Management, Editorial and Production Services, Marketing and Sales.
- Frequent analysis, problem solving, and reconciliation of transactions involving issuing returns and credits, collections and invoicing.
- Ensures safe, secure and proper handling of customer financial records.
- Proposes system solutions and continuous improvement recommendations to Managers when necessary.
- Monitors and reports on activities and provides relevant management information.
- Attends regular training or events to maintain and develop relevant knowledge and skills.
- Performs as a divisional liaison for CSA employees providing product knowledge, access to standards, while promoting cross-divisional product and service opportunities.

Education:
Bachelors’ degree in Business and/or Marketing is an asset.

Experience:

- Full Secondary School Diploma
- Call Centre Experience and 2 years of related sales experience
- SAP Operating System, CRM Experience (SalesForce)
- Working knowledge of current Microsoft Windows and Office Systems
- Intranet/Internet Navigation
- Strong Oral and written communication skills
- Keyboarding (60 WPM)

Skills:

- Applicants must be fully bilingual in English and French
- Interpersonal & Communication Skills with internal and external customers
- Strong verbal and written communication skills
- Strong customer service skills
- Problem solving ability required
- Detail oriented and able to handle multiple tasks
- Excellent time management skills
- Computer proficiency and analytical skills

CSAstandards Représentant des Ventes (Représentant des Ventes Internes)

Statut de l'emploi:
Régulier
Type de temps:
Temps plein

LA CONSTITUTION D'UNE ÉQUIPE DE CLASSE MONDIALE COMMENCE PAR VOUS

Au cœur du Groupe CSA se trouve une vision : faire du monde un endroit meilleur, plus sûr et plus durable. Cela fait partie de notre mission depuis près de cent ans : de la première norme technique pour les ponts ferroviaires élaborée en 1919 à plus de 3 500 normes, codes et produits connexes aujourd'hui.

Le Groupe CSA, dont le siège social est situé au Canada et qui compte plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord, met à l'essai, inspecte et certifie une vaste gamme de produits - des articles ménagers courants aux technologies de pointe - afin de répondre à des exigences rigoureuses en matière de sécurité, de rendement et d'impact sur l'environnement.

Nos employés sont fiers de faire une différence dans la vie des gens grâce à leur travail. Nous recherchons des personnes comme vous pour nous aider à réaliser cet objectif.

Résumé du poste

Le Groupe CSA est à la recherche d'un représentant des ventes (représentant des ventes internes).

Relevant du directeur des ventes internes et du soutien technique, le représentant des ventes (représentant des ventes internes) sert de contact interne avec les ventes et les clients pour les demandes de renseignements initiales, les devis de projets et les services. Il soutient le développement de nouveaux comptes et le dé