Bilingual Service Coordinator/medical Assistant

At **Enhanced Care**, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely. As we continue to expand, we are looking for a **Bilingual Service Coordinator/Medical Assistant** who has the passion to deliver the best possible care to our patients. _A great opportunity to enter into the healthcare field and work with a leading medical group._

**Summary**: The **Bilingual Service Coordinator/Medical Assistant** will participate in delivering services and outreach activities. **This is a permanent full-time position (4-5 days a week, including weekends and evenings).**

**Location**: Remote in Nova Scotia

**Responsibilities**:

- Provide virtual administrative support to physicians, pharmacies and allied health professionals
- Directs telemedicine requests to our providers in an appropriate and efficient manner
- Provides support to telemedicine clinics, by interacting with physicians, patients, and pharmacies and tracks metrics.
- Administrative responsibilities include but are not limited to: registering patients, answering phone calls, scheduling appointments, following up on consults and test results, obtaining required documentation
- Obtains key demographic and health related information and registering this information accurately and efficiently into the EMR
- Provides assistance to doctors and allied health providers
- Supports management and perform administrative tasks for service delivery
- Performs outreach calls to provide information on telemedicine services, generate leads, and schedules appointments with account managers.
- Attend to call centre messages on a continuous basis
- Perform other duties related to clinic operations

**Requirements**:

- Bilingual (French/English) mandatory
- Administrative experience/customer service experience is an asset
- Previous medical administration experience is an asset
- Excellent communication skills, ability to multi-task and willingness to learn
- Computer proficiency
- Knowledge of EMR and G-suite is an asset
- Effective interpersonal and problem-solving skills
- Able to work effectively in a fast-paced environment
- Strong organizational skills and attention to details
- Knowledge of CRM is an asset

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have experience working with EMR? If yes, please list the name(s) of the EMR and number of years of experience. Please note this is a mandatory question.
- Do you have administrative experience in healthcare in Canada? If yes, please list the number of years. Please note this is a mandatory question.
- Do you have any customer service experience? If yes, how many years. Please note this is a mandatory question.
- Do you have a valid driver’s license? Please note this is a mandatory question.
- Do you have a car? Please note this is a mandatory question.
- Please confirm that you are available to work until 8pm? Please note this is a mandatory question.
- Please confirm that you are available to work on the weekend (both Saturday and Sunday). Please note this is a mandatory question.
- The hourly wage for this position is $17.50-19 (depending on experience). Please confirm this works with what you are looking for. Please note this is a mandatory question.
- Are you fluent in English (writing, reading and speaking)? Please note this is a mandatory question.
- Are you fluent in French (writing, reading and speaking)? Please note this is a mandatory question.

**Language**:

- French (required)
- English (required)

Work Location: Remote